Senior Technical Support Associate

Supermicro

Technical Support Associate with Supermicro handling service installations and technical support in data center environments. Involves collaborative work with global teams, equipment installation, and troubleshooting.

Posted 6/15/2026full-timePlano • Texas • 🇺🇸 United StatesSenior💰 $70,304 - $148,000 per yearWebsite

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Knowledge of rack elevations/cable mapping for the installation of customer solution projects.
Assist and support the deployment of server, storage, and networking equipment.
Perform physical installation, rack and stack, cabling, and networking of data center hardware.
Coordinate with the engineering team to ensure seamless integration of hardware solutions.
Collaborate with the engineering team to ensure proper hardware deployment according to specifications.
Conduct quality checks and test system functionality post-installation.
Provide frontline technical support to end-users via phone, email, and ticketing system.
Diagnose and troubleshoot hardware, software, and network-related issues.
Escalate complex problems to higher-level support teams when necessary.
Be willing to travel up to 50% of the time to customer installations or to troubleshoot customer issues at customers' data centers by air or ground transportation.

Requirements

What you’ll need

8 years of experience in servicing complex X86 systems and components.
Bachelor's degree in Computer Science, Computer Engineering, or Electrical Engineering.
Or an Associate's degree in Electrical / Electronic Engineering, or equivalent discipline, plus equivalent years of relevant experience, preferably in the servicing of X86 systems and components.
Minimum 2 years of experience with Customer Support.
Demonstrated hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues.
Ability to solve problems and make decisions as necessary.
Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues promptly, and be proactive in driving solutions.
Working knowledge of MS Suites with emphasis on Excel, PowerPoint & Project.
Candidate must have the ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines, and have a demonstrated ability to learn and embrace new and changing technologies.
Emphasize break/fix and onsite Customer Service/Support.
Experience in communicating with internal and external customers to explain total solutions.
Hands-on experience with enterprise-grade server hardware.
Must be punctual and detail-oriented.
Strong written and verbal communication skills, project management skills, and solid time management skills.
The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines.
Preferred certification in Windows, Linux, and network.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Supermicro Website LinkedIn All Job Openings 5001 - 10000 employees Founded 1993 🔧 Hardware 🏢 Enterprise ☁️ SaaS Hardware
Enterprise
SaaS Supermicro is a leading provider of high-performance computing solutions, specializing in server technology and advanced infrastructure for enterprise applications. The company is dedicated to fostering talent and developing cutting-edge technology, creating a dynamic work environment where skilled professionals can thrive. With a focus on innovation and excellence, Supermicro delivers industry-leading products and services in the computing sector. Senior Technical Support Associate 🔥 57 minutes ago 🏢 Plano – Onsite 💵 $70.3k - $148k / year ⏰ Full Time 🟠 Senior 📞 Support Engineer Linux Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Knowledge of rack elevations/cable mapping for the installation of customer solution projects.
Assist and support the deployment of server, storage, and networking equipment.
Perform physical installation, rack and stack, cabling, and networking of data center hardware.
Coordinate with the engineering team to ensure seamless integration of hardware solutions.
Collaborate with the engineering team to ensure proper hardware deployment according to specifications.
Conduct quality checks and test system functionality post-installation.
Provide frontline technical support to end-users via phone, email, and ticketing system.
Diagnose and troubleshoot hardware, software, and network-related issues.
Escalate complex problems to higher-level support teams when necessary.
Be willing to travel up to 50% of the time to customer installations or to troubleshoot customer issues at customers' data centers by air or ground transportation. 🎯 Requirements
8 years of experience in servicing complex X86 systems and components.
Bachelor's degree in Computer Science, Computer Engineering, or Electrical Engineering.
Or an Associate's degree in Electrical / Electronic Engineering, or equivalent discipline, plus equivalent years of relevant experience, preferably in the servicing of X86 systems and components.
Minimum 2 years of experience with Customer Support.
Demonstrated hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues.
Ability to solve problems and make decisions as necessary.
Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues promptly, and be proactive in driving solutions.
Working knowledge of MS Suites with emphasis on Excel, PowerPoint & Project.
Candidate must have the ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines, and have a demonstrated ability to learn and embrace new and changing technologies.
Emphasize break/fix and onsite Customer Service/Support.
Experience in communicating with internal and external customers to explain total solutions.
Hands-on experience with enterprise-grade server hardware.
Must be punctual and detail-oriented.
Strong written and verbal communication skills, project management skills, and solid time management skills.
The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines.
Preferred certification in Windows, Linux, and network. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Mainframe Technical Support Engineer – Storage Management 🕒 3 days ago Broadcom 10,000+ employees 🔧 Hardware 📡 Telecommunications ☁️ SaaS Website LinkedIn All Job Openings Technical Support Engineer providing prompt customer support for Mainframe Storage Management software at Broadcom. Utilizing technical expertise to solve issues and ensure customer satisfaction through collaboration and proactive assistance. 🏢 Plano – Onsite 💵 $73.1k - $117k / year 💰 Post-IPO Equity on 2017-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Technical Analyst, Global Supplier Quality 🕒 March 23 Celestica 10,000+ employees 🤝 B2B Website LinkedIn All Job Openings Technical Analyst ensuring quality compliance and excellence in supplier performance at Celestica. Driving quality improvements and supplier audits in manufacturing processes. 🏢 Plano – Onsite 💰 $660.4M Post-IPO Debt on 2021-09 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Assembly Mainframe Software Technical Support Engineer 🕒 March 17 Broadcom 10,000+ employees 🔧 Hardware 📡 Telecommunications ☁️ SaaS Website LinkedIn All Job Openings Technical Support Engineer providing omni-channel support for product suites at Broadcom. Aiming for superior customer experience and resolving complex issues in the mainframe environment. 🏢 Plano – Onsite 💵 $88.3k - $141.3k / year 💰 Post-IPO Equity on 2017-10 ⏰ Full Time 🟠 Senior 🔴 Lead 📞 Support Engineer 🦅 H1B Visa Sponsor TCP/IP View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

X86 systemshardware diagnosticsBIOSdriversapplication loadsserver hardwarecablingnetworkinginstallationtroubleshooting

Soft Skills

problem-solvingdecision-makingteam playerproactivedetail-orientedstrong communication skillsproject managementtime managementsolution-orientedadaptability

Certifications

Windows certificationLinux certificationnetwork certification