Senior Service Engineer

Supermicro

Sr. Service Engineer providing technical support for Supermicro's Global Service network.

Posted 6/15/2026full-timeMesa • Arizona • 🇺🇸 United StatesSenior💰 $120,000 - $142,000 per yearWebsite

About the role

Key responsibilities & impact

Support Supermicro Global Service network and help build a world class service organization
Work flexible hours including nights and weekends as required
Provide technical solutions and support over phone and in person for hardware and software challenges
Defuse challenging situations ensuring customer satisfaction
Manage time effectively; prioritize and make good business judgments
On-site and remote troubleshooting and resolving complex technical problems
Produce meaningful reports and metrics

Requirements

What you’ll need

8+ years of experience in servicing complex X86 systems and parts
Bachelor’s degree in Computer Science, Computer Engineering, or Electrical Engineering
Or an Associate’s degree in Electrical/Electronics Engineering, or equivalent discipline, plus equivalent years of relevant experience
Ability to solve problems and make decisions as necessary
Ability to work in a challenging, dynamic, and fast-paced environment
Advanced Statistical Excel or database management
Excellent oral and written communication
Full professional proficiency in English (read/write/speak)
Hands-on experience with Enterprise grade server hardware
Proficiency in MS Office
Ability to lift/carry at least 50 lbs.

Benefits

Comp & perks

Comprehensive benefits package including health insurance
Eligibility for bonus and equity award programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

X86 systems servicinghardware troubleshootingsoftware troubleshootingstatistical analysisdatabase managementserver hardwaretechnical supportreportingmetrics production

Soft Skills

problem solvingdecision makingcustomer satisfactiontime managementprioritizationcommunicationadaptabilityinterpersonal skills