Senior Service Engineer

Supermicro

Sr. Service Engineer responsible for troubleshooting Supermicro equipment.

Posted 6/11/2026full-timeJersey City • New Jersey • 🇺🇸 United StatesSenior💰 $125,000 - $150,000 per yearWebsite

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
Ensure escalation situations are managed and corrected quickly and professionally
Provide 2nd line support to the reseller/distributors in all aspects of customer support
Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
Provide and contribute information such as fault triage and training materials
Run tests and simulations at our facility to assist with problem-solving
Travel to the field to train and or resolve customer issues
Train new service engineers
Able to work under Technical Account Manager direction and take ownership of customer base
Manage time effectively; prioritize and make good business judgments and decisions concerning efficiency, and effectiveness while meeting daily service expectations
Determine requirements and/or root cause of technical issues by working with customers
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
The ability to produce meaningful reports and metrics is a plus
Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed.
Travel is required (up to 25%)

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Computer Engineering, and Electrical Engineering preferred
8+ years of experience in servicing complex X86 systems and parts
Will consider Associates Degree in electrical technology, electronics, or equivalent military experience
Work experience in a large enterprise or certification in Windows and Linux environments is a plus
Emphasize break/fix experience and on-site customer service experience
Hands-on experience with servers (Supermicro, EMC, DELL, HP)
Solid hardware system diagnostics skills
Good understanding of how BIOS, drivers, and application loads can cause system issues
Strong technical communication skills
Strong written and verbal communication skills
Project management skills
Solid time management skills
Ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment
Ability to create plans and follow up on planned actions
Ability to work in a challenging, dynamic, and fast-paced environment
Must be solution-oriented, a team player, and proactive in driving solutions
Full professional proficiency in English (read/write/speak)
Must be punctual and detail-oriented
Familiarity with Linux is a plus.

Benefits

Comp & perks

Comprehensive benefits package
Participation in bonus and equity award programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

X86 systems servicinghardware system diagnosticsBIOS understandingLinuxWindowsSupermicroEMCDELLHPbreak/fix experience

Soft Skills

technical communicationwritten communicationverbal communicationproject managementtime managementteam playersolution-orientedproactivedetail-orientedability to work under pressure

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Computer EngineeringBachelor’s degree in Electrical EngineeringAssociates Degree in electrical technologycertification in Windows environmentscertification in Linux environments