Technical Account Manager

Sr. Service Technical Account Manager handling post-sales management for global service customers at Supermicro.

Posted 5/30/2026full-timeJersey City • New Jersey • 🇺🇸 United StatesSeniorLead💰 $108,000 - $142,000 per yearWebsite

Tools & technologies

Linux

Key responsibilities & impact

Work closely with engineering teams, sales, RMA department, production, and various internal/external organizations in supporting the customers
Introduce service program to the customers and periodically (or on demand) follow up with the customers for operations review, etc.
Solve issues/challenges escalated by help desk and field engineers and if the issue requires further escalations work with various engineering teams and drive to the resolution
Monitor the assigned accounts to make sure that service cases do not fall into gaps and are followed up timely. This position will manage primarily 1 very large customer, so significant experience is required
Gather and compile technical support documentations for training help desk and field engineers
Manage various escalations from the customers and direct them appropriately
Visit customers to understand customer’s requirements and present service solutions (often accompanied by sales)
Plan and coordinate onsite integration activities
Ability to lift up to 40 lbs. and ability to utilize a “buddy system” for products weighing more than 50 lbs.
Travel is required (up to 25%)

What you’ll need

Bachelor's degree in engineering or other technical field
8+ years of experience in engineering/IT industry
Strong background working with x86 based line of products
Must be punctual and detail-oriented. Fluent in English
Excellent communication (both oral and written) and interpersonal skills
Excellent troubleshooting and problem solving skills
Ability to work efficiently under pressure as many escalated issues tend to be urgent and unexpected
Familiarity with Linux and Virtualization is a plus

Comp & perks

ATS Keywords

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Hard Skills & Tools

engineeringtechnical supporttroubleshootingproblem solvingx86 architectureLinuxvirtualization

Soft Skills

communicationinterpersonal skillsdetail-orientedpunctualityability to work under pressure

Certifications

Bachelor's degree