Service Engineer

Supermicro

Service Engineer providing on-site and remote support for server systems at customer locations. Resolving complex technical issues and ensuring customer satisfaction through service excellence.

Posted 4/25/2026full-timeKansas City • Kansas, Montana • 🇺🇸 United StatesMid-LevelSenior💰 $91,000 - $134,000 per yearWebsite

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
Drive customer satisfaction through service excellence by managing repair/parts cycle times
Ensure escalation situations are managed and corrected quickly and professionally
Provide 2nd line support to the reseller/distributors in all aspects of customer support
Have a very high level of enterprise solution product knowledge
Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
Provide and contribute information such as fault triage and training materials
Run tests and simulations at our facility to assist with problem-solving
Travel to the field to train and or resolve customer issues
Train new service engineers
Manage time effectively; prioritize and make good business judgments and decisions concerning efficiency, and effectiveness while meeting daily service expectations
Determines requirements and/or root cause of technical issues by working with customers
Resolves problems by researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
The ability to produce meaningful reports and metrics is a plus.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Computer Engineering, or Electrical Engineering preferred
5+ years of experience in servicing complex X86 systems and parts
Will consider Associates Degree in electrical technology, electronics, or equivalent military experience
Work experience in a large enterprise or certification in Windows and Linux environments is a plus
Hands-on experience with servers (Supermicro, EMC, DELL, HP)
Strong technical communication skills to lead investigations with engineers of multiple disciplines
Solid hardware system diagnostics skills
Full professional proficiency in English (read/write/speak).
Ability to work effectively in a high-pressure environment.
Must be punctual and detail-oriented.
Familiarity with Linux is a plus.

Benefits

Comp & perks

Comprehensive benefits package
Participation in bonus and equity award programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingtechnical problem resolutionenterprise solution product knowledgefault triagehardware system diagnosticsX86 systems servicingLinuxWindowsserver managementreporting and metrics

Soft Skills

customer satisfactionservice excellencetime managementbusiness judgmenttechnical communicationtrainingproblem-solvingdetail-orientedhigh-pressure environmentprofessionalism

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Computer EngineeringBachelor’s degree in Electrical EngineeringAssociates Degree in electrical technologyAssociates Degree in electronicsmilitary experience equivalentWindows certificationLinux certification