eCommerce Solution Specialist

Supermicro

Provide customer support through live chat and email for Supermicro's eStore. Engage with product and programming teams to ensure customer satisfaction and effective solutions.

Posted 4/25/2026full-timeSan Jose • California • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Supports Supermicro eStore system, including live chat, email, or any customer support to Supermicro eStore customers
Acts as the product expert, with deep technical understanding, engaging with both the product support team and programming team to provide correct product solutions/configurations to customers
Builds strong relationships with internal product teams, aligns strategy and bring product to life with optimized system configuration support
Aligns product offering with target customer segment, considering market trends and competitive landscape
Identify requirements and support implementation of eStore system
Coordinates Supermicro eStore system reviews with marketing and product teams

Requirements

What you’ll need

Bachelor or Master’s degree in business or EE/CE/CS with a strong quantitative background preferred
1-2 years of eCommerce experience within a transactional website environment
1-2 years of experience in a job in the PC/Server market (PC/server system product support and management preferred)
Strong communication, problem solving skills to interface with cross-functional teams as well as agencies to support the eStore partnerships business
Strong concept testing experience with an eye for usability, copy and customer experience
Solid track record of out of box thinking and strategy for an online system support
Understanding of how users interact with websites and how to maximize effectiveness
Highly analytical, creative, detail oriented, organized, good team player
Self-starter approach to work, with an eagerness to consistently exceed objectives and improve processes

Benefits

Comp & perks

Comprehensive benefits package
Participation in bonus and equity award programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

eCommercePC supportServer supportsystem configurationquantitative analysisconcept testingusability testingcustomer experience optimizationproblem solvingstrategic thinking

Soft Skills

communicationrelationship buildinganalytical skillscreativitydetail orientedorganizational skillsteam playerself-startercross-functional collaborationout of box thinking

Certifications

Bachelor's degreeMaster's degree