Supermetrics

Customer Success Manager

• Supermetrics is looking for a Customer Success Manager to join our team in the US!
• In this position, you will be responsible for overseeing the North American market while collaborating with Account Executives throughout the US to expand our business.
• You will play an integral part of our customer success organization, which comprises teams across North America, EMEA & JAPAC.
• As a Customer Success Manager, your primary focus will be on managing a diverse client portfolio to ensure customer needs are met and problems solved.
• You will work closely with clients to understand their objectives and address their challenges effectively.
• Manage a portfolio of clients, ranging from 40 to 60 customers, depending on location.
• Oversee the entire customer lifecycle, including onboarding, adoption, renewals, growth, and advocacy.
• Collaborate closely with both local and global Supermetrics teams, including Sales, Product, Support, Professional Services, and Solutions Engineering, to deliver tailored solutions and consultations to meet customer needs.
• Continuously enhance your knowledge of the Supermetrics product suite and industry trends to provide valuable insights during customer interactions.
• Encourage a collaborative atmosphere by offering assistance to colleagues and working towards shared objectives.
• Understand clients' business goals, challenges, and objectives to provide tailored solutions and recommendations.
• Anticipate and mitigate churn risks by identifying at-risk accounts and implementing proactive retention strategies.
• Serve as a customer advocate internally, representing clients' interests and feedback to inform product enhancements and roadmap decisions.