Account Manager

Superloop

Account Manager responsible for retention and growth of mid-market customers at Superloop, focusing on service re-signings and upselling. Collaborating with teams to optimize customer experience and ensure satisfaction.

Posted 5/12/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Meet and exceed sales and revenue targets for new and re-contracting business within the assigned customer base.
Utilise available tools to analyse and identify opportunities for revenue growth.
Develop and manage individual business and sales plans to achieve business and personal goals, including implementing retention and growth strategies.
Prepare customised and professional business proposals based on identified customer needs and in line with sales guidelines.
Develop and implement customer contact plans based on customer categories and needs.
Build strong relationships with customers and develop an understanding of their business and industry challenges.
Stay up to date with industry developments and trends and communicate relevant insights to customers.
Gather customer feedback to identify areas for improvement across the business.
Assist with client requests and escalations.
Liaise internally with other teams to ensure an optimal customer experience.
Provide accurate and reliable sales forecasts to management.
Maintain compliance with Salesforce usage requirements.

Requirements

What you’ll need

5+ years’ experience in Sales and/or Account Management
Telecommunications or technology industry experience is highly regarded.
Proven ability to present and negotiate value propositions with C-level executives.
Strong understanding and application of consultative selling techniques.
Demonstrated ability to build positive, long-term customer relationships.
Commitment to delivering high standards of customer service.
Excellent written and verbal communication skills, with the ability to communicate effectively with stakeholders at all levels.
Ability to set goals independently and self-manage effectively.
Strong time management skills and the ability to meet tight deadlines under pressure.
Ability to remain calm in difficult situations and think strategically to resolve problems.
Self-motivated with the ability to work independently.
Collaborative and team-oriented mindset.
Ability to build strong internal relationships and contribute positively to team dynamics.
Advanced CRM skills and experience.

Benefits

Comp & perks

Free Home Broadband
Free Mobile SIM plan
Flexibility – 3 days/week in the office
Lunch on Wednesdays, snacks, donuts and more!
Diverse and inclusive culture
Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

salesaccount managementconsultative selling techniquessales forecastingcustomer retention strategiesbusiness proposal developmentcustomer contact planningrevenue growth analysisnegotiationCRM

Soft Skills

relationship buildingcustomer servicecommunicationgoal settingtime managementproblem solvingself-motivationcollaborationteam dynamicsstrategic thinking