Superloop

Business Development Rep

• Identify and engage new enterprise and large business opportunities to expand the Superloop customer base, develop new customer relationships, and meet sales targets.
• Analyse market intelligence and formulate sales and territory plans.
• Effectively manage a sales pipeline to ensure consistent achievement of monthly and quarterly sales targets.
• Provide accurate reports around sales plans and opportunity forecasts.
• Manage multiple strategic initiatives simultaneously, engaging with internal & external stakeholders.
• Coordinate internal stakeholders to ensure that customer operational and commercial outcomes are fulfilled via the utilisation of Superloop products and services.

Senior Business Development Manager

Risk

• Provide high-quality and efficient company secretarial administrative support to the Company Secretarial team, the Board and its Committees.
• Manage the annual Board cycle, including Board, Committee and Shareholder meetings, and assist with coordinating annual and periodic reporting and the corporate calendar.
• Perform day-to-day Board administration tasks, including: Coordinating meetings of the Board, Board Committees and Shareholder events, including the Annual General Meeting.
• Distributing all Board and Committee papers within prescribed deadlines via the Board’s electronic portal (Diligent).
• Coordinating meeting presenters.
• Preparing for Board, Committee and Shareholder meetings (including set-up and pack-down of physical meetings and technology set-up for virtual meetings).
• Manage documentation, including maintaining e-files and meeting packs, uploading documents to the Director Portal (Diligent), and editing presentations, papers and minutes as required.
• Maintain all Board, Board Committee and Shareholder-related registers and portals.
• Organise and coordinate meetings and appointments for the Company Secretary (as required), including researching background information and preparing and coordinating materials for meetings and events.
• Support the Company Secretarial team to proactively develop, implement and monitor Board and corporate policies in accordance with good governance principles.
• Assist the Company Secretarial team in finalising document execution bundles, including supporting papers, in compliance with delegations and authorities approved by the Board.
• Develop, administer and monitor the Corporate Board and Committee Calendar to ensure organisational compliance throughout the year.
• Provide general administrative support to the broader Legal & Risk team, including Legal, Regulatory and Compliance team members.

Governance Administrator

Manager

• Develop and implement group-wide ESG policies.
• Support delivery of SLC’s sustainability programs and targets.
• Assist with responsible sourcing initiatives and supplier ESG policies.
• Refine sustainability initiatives and drive reduced environmental impact (e.g. circularity and waste reduction strategies).
• Define, monitor, and track ESG priorities, KPIs, and performance.
• Develop and embed a group-wide social strategy aligned to Superloop’s ESG framework, values, and regulatory expectations.
• Develop, implement, and oversee a structured community engagement approach aligned to Superloop’s purpose and operating footprint.
• Partner with internal stakeholders to support community investment, sponsorships, and partnerships aligned with Superloop’s ESG priorities.
• Implement the 2026 ESG plan, tracking milestones, engaging key stakeholders, and facilitating reviews and approvals to ensure successful delivery of sustainability disclosures under new Australian accounting and regulatory standards.
• Collect, analyse, and report sustainability data, including carbon metrics, leveraging existing specialist partners for emissions data determination.
• Prepare and distribute sustainability reports, including the annual Sustainability Report and ESG disclosures.

ESG Manager

Compliance

• Proactively influence external regulatory policy and develop and drive Superloop’s regulatory and government affairs strategy, including engagement aimed at creating an environment in which Superloop continues to succeed.
• Responsibilities include: Advocate and lobby agreed Superloop positions in regulatory and government engagement opportunities, including conferences and other public forums
• Manage Superloop’s participation in industry working groups such as the ATA (including collecting internal inputs and following up actions)
• Take a leading role within the industry on regulatory and government issues, as appropriate
• Monitor the external government, policy and regulatory environment to anticipate and lead the management of potential changes, including relevant internal and external communications and reporting
• Lead the compliance design function and continually improve the approach to identifying, assessing and complying with regulatory obligations
• Optimise the linkage between Regulatory and Government Affairs advocacy and the operationalisation of new regulatory obligations within the business
• Drive a strong compliance culture across the organisation
• Support the business in designing and implementing controls that underpin compliance
• Support the Chief Legal & Corporate Officer in any other matters as required

Head of Regulatory, Government Affairs and Compliance

Communications

• Lead and manage all investor relations activities, including earnings announcements, investor presentations, annual reports, and ASX market disclosures, working with external support agencies as required.
• Act as the primary point of contact for institutional and retail investors, analysts, brokers, and financial media.
• Develop, refine, and maintain the corporate narrative, ensuring clear, consistent, and compliant messaging across all channels and stakeholder groups.
• Prepare ASX releases and investor communications in collaboration with executive leadership and legal counsel as required.
• Manage communication strategies related to capital markets activities, including but not limited to fundraising, M&A, and corporate strategic initiatives.
• Oversee the development of media engagement strategies and build strong relationships with key financial and industry reporters and publications.
• Develop executive speechwriting for external Q&A briefs, and messaging frameworks for CEO and board communications.
• Coordinate the production of the Company’s annual report.
• Lead the development and execution of the company’s external communications strategy, ensuring alignment with business objectives and company’s brand positioning and reputation.
• Oversee public relations activities and external communications, ensuring consistent messaging across all external channels.
• Provide communication leadership for required reporting such as Modern Slavery Reporting and ESG reporting.
• Lead strategic communications activities, including narrative development, issues management, and crisis communications, ensuring consistent messaging across channels.
• Lead and direct external agencies to develop PR strategies and activity aligned to Company goals, and foster strong relationships with media, industry, and other key external stakeholders.
• Build and maintain relationships with key stakeholders, industry groups and the wider community.

Head of Investor Relations – External Communications

Project Manager

• Maintain clear, accurate, and up-to-date project documentation, including registers, schedules, reports, meeting notes, and action logs.
• Assist in developing and maintaining project schedules, milestones, and timelines.
• Support the Project Manager in engaging internal and external stakeholders.
• Gather, validate, and maintain delivery data to support informed decision-making.
• Assist with tracking costs, purchase orders, invoices, and budget updates.
• Support the use of agreed project processes, templates, and governance frameworks.
• Maintain project information across delivery tools and document repositories.
• Provide reliable, day-to-day support to enable the Project Manager to focus on delivery outcomes.

Transformation Project Coordinator

• Work closely with customers to understand their needs
• Help customers achieve the best possible outcomes from our services
• Protect revenue and strengthen long-term relationships
• Represent the voice of the customer within the business

Business Development Executive

Data Scientist

• Build and manage customer segmentation models to support targeted marketing and product strategies.
• Develop predictive models to forecast customer churn, conversion, and lifetime value.
• Conduct attribution modelling to understand marketing channel effectiveness.
• Design dashboards and data visualisations for marketing KPIs and ROI reporting.
• Support A/B testing, uplift modelling, and campaign measurement frameworks.
• Collaborate with stakeholders across Marketing, Product, and Data teams in Australia.
• Contribute to the evolution of AI-driven personalisation and lead scoring models.
• Identify opportunities to optimise media budget allocation through data.

Senior Marketing Data Scientist

Network Engineer

• Designing and implementing of Superloop’s Optical network infrastructure.
• Proactively monitoring Optical network performance.
• Troubleshooting network faults, resolving escalated Optical network issues.
• Adhering to all network security standards.
• Managing and maintaining Optical network documentation and inventory.
• Collaborating with other business units where required.
• Maintaining current knowledge of industry trends and best practices.
• Adhering to all company policies.

Senior Optical Network Engineer

Accounts Receivable

• Managing customer payments, including processing credit card transactions, direct debits, and other payment methods
• Updating customer account details, such as changes to billing addresses, contact information or payment methods
• Notifying customers about billing-related information, including upcoming payments, changes in billing policies and other important updates
• Ensuring thorough documentation of billing transactions, customer interactions, and the resolution of any issues or concerns
• Ensuring that billing processes comply with relevant regulations, industry standards and company policies
• Ensuring billing procedures are fully compliant with relevant regulations, industry standards, and internal company policies
• Coordinating with other departments to address customer concerns, streamline billing processes, and enhance the overall customer experience

Executive – Billing & Accounts Receivable

• Develop and implement comprehensive customer life cycle management strategies to maximise customer lifetime value using upsell and crosssell tools
• Analyze customer behaviour, preferences, and needs to identify personalised and proactive customer engagement opportunities
• Work closely with Consumer Finance team in creating threadbare budgets, commercial evaluation of business cases ensuring optimal allocation of resources and efforts in achieving them
• Evaluate & prepare business proposals for new products & campaigns Gross revenue, ARPU, Speed Plan Distribution, VAS Attachment rates and GM% will be the key deliverables
• Develop and execute base management strategies to drive customer satisfaction, loyalty, and revenue growth
• Utilize data analytics to identify actionable insights, monitor key performance indicators, track customer behavior, and assess the effectiveness of base management initiatives
• Collaborate with the business & marketing team to co-create comprehensive campaign strategies aligned with CLCM objectives