Superloop

Infrastructure Engineer

• Ensure high availability and performance of core platforms, including hypervisors, identity services, AWS, and global infrastructure environments, with clear ownership of uptime and SLA adherence, and a strong focus on Linux
• Design, implement, and support secure infrastructure by embedding security controls across servers, endpoints, identity, and cloud platforms in alignment with organisational standards
• Modernise and standardise infrastructure, reducing technical debt and driving consistency across cloud, endpoint, and identity platforms
• Automate operational processes, including provisioning, patching, monitoring, and compliance enforcement, to reduce manual effort and improve reliability
• Maintain complete and up-to-date documentation, including architecture diagrams, runbooks, and disaster recovery procedures, to reduce key-person risk and support audit readiness
• Own complex incidents end-to-end, including troubleshooting, root cause analysis, and implementation of permanent fixes
• Deliver infrastructure components for key projects, ensuring solutions are scalable, supportable, and aligned with business and security requirements
• Manage and optimise cloud and on-premises platforms, including capacity planning, performance tuning, and cost control
• Collaborate across infrastructure, security, network, and development teams, acting as a senior technical authority and contributing to cross-domain initiatives
• Drive continuous improvement across infrastructure operations, increasing efficiency, resilience, and service quality
• Proactively identify and remediate single points of failure, strengthening overall environmental resilience
• Deploy and manage infrastructure across public and private cloud platforms (including hyper-converged infrastructure), various Linux distributions, Entra ID, corporate datacentre compute and storage, and AWS cloud services
• Work with the DevOps team on Infrastructure as Code (IaC) initiatives
• Administer and harden Active Directory, Entra ID, and authentication systems
• Maintain accurate and comprehensive technical documentation, including infrastructure diagrams, system configurations, and procedures
• Ensure infrastructure is audit-ready through version-controlled documentation and adherence to change management practices
• Drive automation, efficiency, and system hardening initiatives to improve service delivery and reduce operational risk
• Research and implement emerging technologies aligned with business growth and security strategies
• Act as 2IC for Infrastructure, stepping in when the Infrastructure Lead is unavailable
• Lead and participate in day-to-day operational management, including monitoring, incident response, and service restoration
• Participate in the after-hours on-call rotation

Senior Infrastructure Engineer – Linux

Network Engineer

• Design and implement scalable network infrastructure.
• Monitor and optimise network performance.
• Manage network capacity to meet growth and performance targets.
• Oversee the operation of Superloop’s Layer 2 and Layer 3 networks to ensure stability, performance, and high availability.
• Liaise with customers, stakeholders, and suppliers to resolve escalated network faults.
• Troubleshoot and resolve hardware and software faults through TAC engagement, lab replication, and detailed documentation.
• Oversee lifecycle management, capacity planning, and optimisation across diverse network architectures.
• Document and maintain low-level design documents (LLDs), high-level design documents (HLDs), concepts of operations (ConOps), and network diagrams.
• Coordinate network commissions, migrations, and decommissions.
• Conduct network risk assessments and maintain process and contingency documentation.
• Enforce network security standards across all projects and tasks.
• Stay current with industry trends and best practices.
• Maintain strong internal relationships with the NOC, Provisioning, and Pre-Sales teams.
• Ensure timely responses across all communication channels.
• Adhere to all company and workplace health and safety guidelines.

Product Designer

• Partner with Product Managers, Engineers, Product Strategists, and Writers to define problems and goals, map user flows, prototype interactions, and drive innovative solutions
• Manage the end-to-end design process across design and marketing initiatives, working closely with designers, writers, developers, and project managers
• Scope project work in partnership with Product Managers and Engineers, helping define design processes and timelines
• Build strong relationships with stakeholders inside and outside core product teams, with strong communication and stakeholder management skills
• Apply research methods to understand user, business, and technical opportunities and constraints
• Work across enterprise-grade software and platforms within complex business and stakeholder environments
• Leverage new AI workflows and tools (e.g. Figma Make, Claude) to support design processes
• Use Figma and other industry-standard design and research tools effectively
• Contribute to the design of websites, mobile applications, and customer self-service dashboards

Senior UX and Product Designer

Pricing Analyst

• Analyse market trends, competitor pricing and customer behaviour to identify opportunities and inform pricing recommendations
• Implement and maintain wholesale pricing governance frameworks, including documented business rules and decision criteria for standard pricing, promotions and customised deals
• Build, maintain and improve pricing models for standard and customised pricing to ensure consistent application of pricing principles across products and services
• Build and maintain business cases for complex deal evaluations, resulting in clear pricing recommendations
• Partner with Superloop Wholesale, Product, Sales, Presales, Network and Legal teams to scope, execute and deliver pricing initiatives, including new product launches and promotional activities
• Support and be accountable for wholesale pricing activities within Superloop Wholesale, ensuring full compliance with Superloop’s Joint Functional Separation Undertaking, including applicable information-sharing and non-discrimination obligations
• Identify and mitigate commercial risk by reviewing, drafting and negotiating commercial terms for standard and customised deals
• Lead commercial responses to tenders and requests for proposal (RFPs), including pricing, assumptions, commercial terms and internal approvals
• Develop and maintain pricing tools and calculators to improve accessibility, accuracy and automation across the sales and deal process
• Produce regular reporting and dashboards to track performance, highlight key drivers and provide actionable insights for commercial decision-making

Pricing Manager

Account Manager

• Meet and exceed sales and revenue targets for new and re-contracting business within the assigned customer base.
• Utilise available tools to analyse and identify opportunities for revenue growth.
• Develop and manage individual business and sales plans to achieve business and personal goals, including implementing retention and growth strategies.
• Prepare customised and professional business proposals based on identified customer needs and in line with sales guidelines.
• Develop and implement customer contact plans based on customer categories and needs.
• Build strong relationships with customers and develop an understanding of their business and industry challenges.
• Stay up to date with industry developments and trends and communicate relevant insights to customers.
• Gather customer feedback to identify areas for improvement across the business.
• Assist with client requests and escalations.
• Liaise internally with other teams to ensure an optimal customer experience.
• Provide accurate and reliable sales forecasts to management.
• Maintain compliance with Salesforce usage requirements.

Customer Support

• Receive, validate, and process wholesale customer orders across the service lifecycle, including activations, changes, churn, and disconnections
• Coordinate with internal teams and external carriers/partners (as applicable) to ensure timely and accurate delivery and restoration of wholesale services
• Act as an operational escalation point for wholesale customers and internal stakeholders, managing enquiries and escalations through to resolution with clear, timely communication
• Identify, diagnose, and resolve complex service, network, and infrastructure issues impacting wholesale services, performing incident and problem management in line with operational procedures and SLAs/OLAs
• Manage an assigned caseload with effective prioritisation, proactive follow-up, accurate ticket updates, and end-to-end ownership to closure
• Escalate complex, high-impact, or unresolved issues to Engineering and other resolver groups as required, providing clear diagnostics, evidence, and customer impact details
• Support provisioning and service change implementation, including configuration and verification of customer and network elements in accordance with approved processes
• Assist with planned maintenance and upgrade activities by coordinating operational readiness, customer communications, and post-change verification of service impacts
• Engage shared services teams to support optimal service performance through monitoring, diagnostics, proactive support, and coordinated restoration activities
• Produce and distribute monthly operational reporting on service and support performance, SLA/OLA compliance, provisioning outcomes, and key quality metrics
• Maintain accurate records of services, configurations, and customer environments
• Create and maintain documentation for systems, processes, and known issues
• Contribute to knowledge sharing across teams, including support for onboarding wholesale customers
• Support investigation and resolution of billing-related queries through accurate data management
• Identify risks, recurring issues, and opportunities for operational continuous improvement
• Adhere to all operational procedures, safety requirements, compliance, and business functional separation obligations
• Work collaboratively across teams while maintaining approved engagement paths and role boundaries.

Carrier Support Specialist

Financial Planning and Analysis

• Recording and processing financial transactions in the ERP system
• Assisting in the preparation of bank reconciliation statements
• Supporting fixed asset management, including asset tagging and documentation
• Participating in inventory counts and maintaining accurate stock records
• Preparation of tax schedules
• Documentation Management

Finance Intern

Data Engineer

• Be a conduit between analysts and system developers, collaborate with cross-functional teams to understand data requirements and design efficient data warehouse solutions.
• Build and maintain data pipelines, ETL processes, and data ingestion workflows to ensure data accuracy, completeness, and reliability.
• Perform data profiling, cleansing, and transformation to prepare data for analytics and reporting.
• Monitor and optimize the performance of the data warehouse, addressing any issues or bottlenecks as they arise.
• Ensure data security, compliance, and governance standards are met, including data encryption, access controls, and audit trails.
• Collaborate with Data Analysts to support their analytical needs by providing clean and well structured data.
• Stay up-to-date with industry best practices and emerging technologies to continuously improve data engineering processes.

Accountant

Intern – Management Accountant

Sales

• Support the SMB and Corporate Partnerships team in evaluating services for potential clients, with a focus on multisite opportunities.
• Assisting the Team by coordinating with internal Provisioning, Support, and Billing teams to provide necessary escalation follow-up support.
• Generate ad hoc reports from Salesforce or compile lists as requested by Team Leaders for specific assignments or priorities.
• Consolidating and analysing SMB reports and verifying their accuracy under the guidance of the team lead.

Intern – Sales

Account Executive

• Identify, prospect, and engage new partners to expand the partner network
• Build and manage a strong pipeline of qualified opportunities
• Own the end-to-end sales cycle from lead generation to deal closure
• Meet and exceed monthly and quarterly revenue and acquisition targets
• Develop tailored business proposals aligned to partner needs
• Build strong relationships with partners and understand their business challenges
• Conduct product and process training for newly onboarded partners
• Maintain accurate pipeline, forecasting, and activity tracking in CRM (Salesforce)
• Collaborate with internal teams to support onboarding, queries, and escalations
• Analyse market trends and competitor activity to refine sales approach

• Monitoring data pipeline health on a daily basis.
• Developing data models.
• Collaborating with stakeholders to identify requirements.
• Ingest data from various data sources.
• Developing dashboards.

Intern – Data Engineer

Business Analyst

• Act as the primary requirements liaison for a major wholesale customer, developing and promoting a positive and collaborative way of working.
• Engage with GTM business stakeholders to understand objectives, problems, constraints, and success measures.
• Facilitate workshops, interviews, and working sessions to elicit requirements and clarify scope.
• Translate customer needs into structured, prioritised deliverables ready for estimation and delivery.
• Collaborate with architects, developers, testers, and delivery teams to ensure solutions meet documented requirements.
• Support project intake and prioritisation by ensuring sufficient upfront scoping and information quality.
• Contribute to Statements of Work (SoW), business cases, and delivery artefacts as required.
• Contribute to the development and adoption of standard BA templates, tools, and practices.
• Support delivery frameworks (Agile, Waterfall, or hybrid) as appropriate to the initiative.
• Ensure requirements are traceable from definition through to implementation and acceptance.
• Manage requirement backlogs and support prioritisation aligned to customer and business objectives.
• Provide value in high-severity incident reviews and support demand activities by delivering root cause analysis and preventative actions.
• Communicate frequently, honestly, and positively with all stakeholders.
• Contribute to the development of structured requirement-gathering frameworks to support scale and consistency.
• Develop templates, documentation standards, and governance practices.
• Improve intake, scoping, and prioritisation processes to increase delivery throughput.