Technical Business Analyst

Superloop

Technical Business Analyst supporting one of Superloop’s largest wholesale customers in Sydney. Collaborating with teams to ensure requirements are defined and prioritized.

Posted 4/14/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the primary requirements liaison for a major wholesale customer, developing and promoting a positive and collaborative way of working.
Engage with GTM business stakeholders to understand objectives, problems, constraints, and success measures.
Facilitate workshops, interviews, and working sessions to elicit requirements and clarify scope.
Translate customer needs into structured, prioritised deliverables ready for estimation and delivery.
Collaborate with architects, developers, testers, and delivery teams to ensure solutions meet documented requirements.
Support project intake and prioritisation by ensuring sufficient upfront scoping and information quality.
Contribute to Statements of Work (SoW), business cases, and delivery artefacts as required.
Contribute to the development and adoption of standard BA templates, tools, and practices.
Support delivery frameworks (Agile, Waterfall, or hybrid) as appropriate to the initiative.
Ensure requirements are traceable from definition through to implementation and acceptance.
Manage requirement backlogs and support prioritisation aligned to customer and business objectives.
Provide value in high-severity incident reviews and support demand activities by delivering root cause analysis and preventative actions.
Communicate frequently, honestly, and positively with all stakeholders.
Contribute to the development of structured requirement-gathering frameworks to support scale and consistency.
Develop templates, documentation standards, and governance practices.
Improve intake, scoping, and prioritisation processes to increase delivery throughput.

Requirements

What you’ll need

5+ years’ experience as a Technical Business Analyst within telecommunications or technology environments
Strong experience working with wholesale or enterprise telecommunications customers
Demonstrated ability to gather, document, and manage complex business and technical requirements
Solid understanding of telecommunications systems, including provisioning, OSS/BSS, CRM, network operations, or service assurance platforms
Experience supporting large-scale delivery or transformation programs
Project management experience is advantageous
Strong understanding of Agile, Waterfall, or hybrid delivery methodologies
Exceptional stakeholder engagement and workshop facilitation skills
Strong analytical thinking and structured documentation capability.

Benefits

Comp & perks

Free Home Broadband
Free Mobile SIM plan
Flexibility – 3 days/week in the office
Lunch on Wednesdays, snacks, donuts and more!
Diverse and inclusive culture

ATS Keywords

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Hard Skills & Tools

requirements gatheringbusiness analysisdocumentation managementproject managementAgile methodologyWaterfall methodologyhybrid deliveryroot cause analysistelecommunications systemsOSS/BSS

Soft Skills

stakeholder engagementworkshop facilitationanalytical thinkingcollaborationcommunicationproblem-solvingprioritizationdocumentation standardsgovernance practicespositive communication