Technical Business Analyst
Superloop
full-time
Posted on:
Location Type: Hybrid
Location: Sydney • Australia
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About the role
- Act as the primary requirements liaison for a major wholesale customer, developing and promoting a positive and collaborative way of working.
- Engage with GTM business stakeholders to understand objectives, problems, constraints, and success measures.
- Facilitate workshops, interviews, and working sessions to elicit requirements and clarify scope.
- Translate customer needs into structured, prioritised deliverables ready for estimation and delivery.
- Collaborate with architects, developers, testers, and delivery teams to ensure solutions meet documented requirements.
- Support project intake and prioritisation by ensuring sufficient upfront scoping and information quality.
- Contribute to Statements of Work (SoW), business cases, and delivery artefacts as required.
- Contribute to the development and adoption of standard BA templates, tools, and practices.
- Support delivery frameworks (Agile, Waterfall, or hybrid) as appropriate to the initiative.
- Ensure requirements are traceable from definition through to implementation and acceptance.
- Manage requirement backlogs and support prioritisation aligned to customer and business objectives.
- Provide value in high-severity incident reviews and support demand activities by delivering root cause analysis and preventative actions.
- Communicate frequently, honestly, and positively with all stakeholders.
- Contribute to the development of structured requirement-gathering frameworks to support scale and consistency.
- Develop templates, documentation standards, and governance practices.
- Improve intake, scoping, and prioritisation processes to increase delivery throughput.
Requirements
- 5+ years’ experience as a Technical Business Analyst within telecommunications or technology environments
- Strong experience working with wholesale or enterprise telecommunications customers
- Demonstrated ability to gather, document, and manage complex business and technical requirements
- Solid understanding of telecommunications systems, including provisioning, OSS/BSS, CRM, network operations, or service assurance platforms
- Experience supporting large-scale delivery or transformation programs
- Project management experience is advantageous
- Strong understanding of Agile, Waterfall, or hybrid delivery methodologies
- Exceptional stakeholder engagement and workshop facilitation skills
- Strong analytical thinking and structured documentation capability.
Benefits
- Free Home Broadband
- Free Mobile SIM plan
- Flexibility – 3 days/week in the office
- Lunch on Wednesdays, snacks, donuts and more!
- Diverse and inclusive culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
requirements gatheringbusiness analysisdocumentation managementproject managementAgile methodologyWaterfall methodologyhybrid deliveryroot cause analysistelecommunications systemsOSS/BSS
Soft Skills
stakeholder engagementworkshop facilitationanalytical thinkingcollaborationcommunicationproblem-solvingprioritizationdocumentation standardsgovernance practicespositive communication