Superlogic

Head of Operations

Superlogic

full-time

Posted on:

Location Type: Hybrid

Location: Miami • Florida • 🇺🇸 United States

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Salary

💰 $175,000 - $190,000 per year

Job Level

Lead

Tech Stack

Web3

About the role

  • - Develop and execute operational strategies that drive Bookit.com's rapid growth across travel, experiences, retail, and payments verticals
  • - Partner with executive leadership to align operational initiatives with company objectives and growth targets, ensuring efficiency and cost optimization
  • - Support the CEO and Executive Team in serving our B2B2C brand clients and developing foundational partnerships across the travel and experiential industries
  • - Serve as primary liaison between Bookit.com leadership and its founding partners, (ONE Company, Starboard, Superlogic and affiliates)
  • - Collaborate closely with our Product, Technology, Marketing, and Finance teams to optimize the Bookit.com platform for our brand clients and ensure a seamless end-to-end customer experience for our end users
  • - Oversee the Customer Service team, ensuring reliable 24/7 support
  • - Develop business continuity plans in the event of travel disruptions, or other unforeseen events
  • - Oversee hiring, company goal setting, and personnel evaluation/development
  • - Foster a culture of continuous improvement, accountability, and data-driven decision-making
  • - Define and track key operational metrics to measure performance and outcomes
  • - Stay ahead of industry trends, emerging technologies, and best practices in travel operations, e-commerce fulfillment, and experiential services
  • - Execute with minimal oversight, navigating complex challenges from concept to completion

Requirements

  • - 10+ years scaling operations in **high-growth online travel, e-commerce, or fintech**
  • - 5+ years in **executive leadership (VP+ with P&L responsibility)**
  • - Proven success scaling **multi-sided marketplaces** with complex inventory management
  • - Strong **vendor and partner management** experience at scale
  • - Track record with **major online travel platforms** (Expedia, Booking.com, Marriott, etc.), **experiential** companies, or startups preferred
  • - Exceptional **leadership and team-building** skills with experience growing cross-functional operations teams
  • - Proficiency with **modern ops tech stacks, CRM systems, BI, and AI-driven tools**
  • - Collaborative, adaptable leader who contributes positively to **company culture **
  • - **Spanish proficiency** a plus; **Web3/crypto familiarity** strongly preferred
Benefits
  • - Health care plan (Medical, Dental & Vision)
  • - Vacation: Flexible/Unlimited PTO with manager approval.
  • - 401K Plan – Tax-Deferred and/or Roth options
  • - Collaborative culture with industry veterans and mission-driven builders

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
operations scalingmulti-sided marketplacesinventory managementvendor managementP&L responsibilitycross-functional team leadershipbusiness continuity planningdata-driven decision-makingcustomer experience optimizatione-commerce fulfillment
Soft skills
leadershipteam-buildingcollaborationadaptabilityaccountabilitycontinuous improvementcommunicationproblem-solvingstrategic thinkingcultural contribution