Marketing and Communications Manager – Healthcare, SUD Treatment
Crossroads
Epic Change Management and Communications Lead
Superlanet
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Node.js
About the role
- Remote position for Epic Change Management and Communication Lead in Texas healthcare context.
- Lead change enabler for Epic implementation; drive user adoption, minimize resistance, ensure seamless communication.
- Develop and execute change management and communication strategies aligned with organizational goals to support Epic implementation with minimal disruption.
- Design and implement change management strategies; collaborate with project managers and stakeholders for smooth transitions and on-time deliverables.
- Lead and coordinate user adoption with training staff and project team members.
- Develop change management and communication plans aligned with implementation phases and scope.
- Apply structured methodologies to drive change management activities; conduct impact analyses, assess readiness, identify stakeholders; provide input for training design and delivery; complete assessments and mitigation plans; integrate activities into project plans; evaluate end-user readiness.
- Develop and execute comprehensive communication strategy across channels (email, intranet, town halls); cascade messages with leadership and super users; create feedback loops; measure readiness and adapt plans.
- Support training initiatives by promoting schedules and reinforcing readiness expectations.
- Coordinate go-live and post-go-live communications, including updates and stabilization progress.
- Serve as trusted advisor on change management best practices.
- Provide ongoing support for upgrades, releases, and issue resolution per ITIL processes.
Requirements
- Bachelor’s degree in health, science, business, or related field; or 5+ years equivalent professional experience in clinical, ancillary, or business environments.
- Strong knowledge of clinical information systems, clinical informatics, and data management.
- Experience in large-scale healthcare information systems implementation, development, and support.
- Demonstrated experience working with clinicians in support and/or educational roles.
- Proven problem-solving skills and ability to work independently and in team environments.
- Excellent verbal/written communication and interpersonal skills.
- 5–7 years of clinical information systems experience (Epic preferred).
- Significant role in a prior Epic configuration and implementation.
- Ability to advise senior leadership on system functionality and performance.
- ITIL Foundation Certification preferred.
- Active Epic Certification, Accreditation, or Proficiency preferred.
