Superlanet

Epic Change Management and Communications Lead

Superlanet

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Job Level

Senior

Tech Stack

Node.js

About the role

  • Remote position for Epic Change Management and Communication Lead in Texas healthcare context.
  • Lead change enabler for Epic implementation; drive user adoption, minimize resistance, ensure seamless communication.
  • Develop and execute change management and communication strategies aligned with organizational goals to support Epic implementation with minimal disruption.
  • Design and implement change management strategies; collaborate with project managers and stakeholders for smooth transitions and on-time deliverables.
  • Lead and coordinate user adoption with training staff and project team members.
  • Develop change management and communication plans aligned with implementation phases and scope.
  • Apply structured methodologies to drive change management activities; conduct impact analyses, assess readiness, identify stakeholders; provide input for training design and delivery; complete assessments and mitigation plans; integrate activities into project plans; evaluate end-user readiness.
  • Develop and execute comprehensive communication strategy across channels (email, intranet, town halls); cascade messages with leadership and super users; create feedback loops; measure readiness and adapt plans.
  • Support training initiatives by promoting schedules and reinforcing readiness expectations.
  • Coordinate go-live and post-go-live communications, including updates and stabilization progress.
  • Serve as trusted advisor on change management best practices.
  • Provide ongoing support for upgrades, releases, and issue resolution per ITIL processes.

Requirements

  • Bachelor’s degree in health, science, business, or related field; or 5+ years equivalent professional experience in clinical, ancillary, or business environments.
  • Strong knowledge of clinical information systems, clinical informatics, and data management.
  • Experience in large-scale healthcare information systems implementation, development, and support.
  • Demonstrated experience working with clinicians in support and/or educational roles.
  • Proven problem-solving skills and ability to work independently and in team environments.
  • Excellent verbal/written communication and interpersonal skills.
  • 5–7 years of clinical information systems experience (Epic preferred).
  • Significant role in a prior Epic configuration and implementation.
  • Ability to advise senior leadership on system functionality and performance.
  • ITIL Foundation Certification preferred.
  • Active Epic Certification, Accreditation, or Proficiency preferred.