Director of Customer Experience
Mercury
Customer Support 2.0
Superior Virtual Solutions, LLC
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $24,000 - $32,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Node.js
About the role
- Superior Virtual Solutions is seeking friendly and detail-oriented individuals to join our team as Remote Customer Service Representatives . This flexible work-from-home opportunity is perfect for those who enjoy assisting others and want to be in control of their own schedules. Key Responsibilities: Handle inbound and outbound customer service calls on behalf of various clients Provide accurate, courteous, and efficient service Enter customer information into internal systems with attention to detail Follow up with customers when necessary Maintain performance standards and qualify for growth opportunities
Requirements
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Reliable internet and a quiet workspace
- Basic computer proficiency (Microsoft Office, typing, etc.)
- Flexibility to set your own hours, including evenings and weekends
- Technical Requirements (Required Before Starting Work): Windows 11 operating system
- 16 GB RAM (required for top clients)
- Desktop or laptop (no Chromebooks or Macs)
- Dual monitors (not needed at the time of application submission)
- USB noise-canceling headset
- Hardwired internet connection
