Inside Sales Manager
Superior Hair Factory
full-time
Posted on:
Location Type: Hybrid
Location: Culver City • California • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- The Inside Sales Representative reports to the Director of Inside Sales and is responsible for driving new revenue through proactive outreach, supporting declining accounts, and new business acquisitions.
- New Business Acquisition, Revenue Growth & Conversion Proactively identify, source, and convert new professional stylist accounts.
- Drive competitor brand conversions using value-based, solution-focused selling.
- Execute high-volume outbound outreach (calls, emails, follow-ups) to build and accelerate a strong pipeline across both brands.
- Re-engage dormant, inactive, and underutilized accounts through strategic outreach and tailored selling approaches.
- Conversion Excellence Convert inbound and outbound interactions into high-quality sales, education bookings, upsells, cross-sells, and multi-line purchases.
- Leverage CRM data, targeted lists, and marketing/sales tools to maximize conversion results and quota attainment.
- Achieve new account acquisition goals, reactivation KPIs, and competitive conversion targets across all assigned territories.
- Maintain consistent territory penetration by contacting all assigned accounts monthly to uncover opportunities and drive incremental revenue.
- Support vacant territories by taking immediate ownership of all accounts and driving momentum until a full-time rep is assigned.
- Develop small-to-mid tier accounts through education recommendations and strategic product line expansion.
- Meet and exceed monthly, quarterly, and annual goals across revenue, new accounts and conversions.
- Utilize promotions, education calendars, new product launches, and marketing campaigns to drive urgency and close business.
- Maintain detailed CRM notes, pipeline updates, and opportunity stages to ensure accuracy and visibility for cross-functional teams.
Requirements
- Bachelor’s degree or equivalent work experience
- Minimum 3 years of quota-carrying Inside Sales or new business acquisition experience, preferably within beauty, extensions, or stylist-driven industries
- Demonstrated success in new account development, competitive conversions, and high-volume outreach
- Strong understanding of hair extension categories (Tape, Weft, K-tip) preferred
- Strong cross-functional collaboration skills, particularly with Customer service, Education and Field Sales
- Ability to qualify prospects, build pipelines, tailor pitches, overcome objections, and close deals consistently
- Thrives in a fast-paced, metrics-driven environment with daily outreach targets
- Excellent time management, planning, and prioritization skills
- Proficient in CRM systems; NetSuite and/or Shopify experience is a plus
- Exceptional oral and written communication skills
- Demonstrated ability to maintain confidentiality and handle sensitive information
- Outstanding phone presence and relationship-building skills
Benefits
- Equal Employment Opportunity at Beauty Industry Group
- Celebrates diversity and commitment to creating an inclusive environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
new business acquisitionquota attainmenthigh-volume outreachcompetitive conversionspipeline developmentsales conversiontailored selling approachesmetrics-driven performancetime managementplanning and prioritization
Soft skills
cross-functional collaborationcommunication skillsrelationship-buildingproblem-solvingadaptabilityconfidentialityownershipstrategic thinkingcustomer serviceeducation recommendations
Certifications
Bachelor’s degree