Customer Care Representative

Superfeet Worldwide

Part-Time Customer Care Representative providing support to customers via various channels. Delivering exceptional customer experiences and managing orders effectively in a remote setting.

Posted 6/2/2026part-timeRemote • Nevada, Ohio, Oregon, South Dakota, Texas, Washington, Wyoming • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $21 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

order managementcustomer servicedata managementinventory managementreturns processingwarranty processingsales order coordinationpromotional order managementdocumentation processingcontinuous improvement

Soft Skills

customer experienceproblem-solvingcommunicationcollaborationempathyattention to detailtime managementadaptabilityproactive managementteamwork

Tools & Technologies

Microsoft Dynamics 365CRM systemsknowledge base toolsself-service tools3PL systemsinventory systemsorder processing systemscommunication platformsdata analysis toolsproject management tools

Industry Keywords

service level agreementsVATcustomsIncotermsretailsalesspecialty storecustomer interactionscross-functional collaborationaccount onboarding

About the role

Key responsibilities & impact

Deliver Exceptional Customer Experiences
Serve as the front line of the Superfeet brand across phone, email, chat, and social channels
Guide customers on product features, fit, and benefits with confidence and care
Resolve inquiries and issues quickly, accurately, and empathetically
Consistently meet or exceed service metrics (response time, resolution, satisfaction, quality)
Own Order Accuracy & Execution
Manage customer interactions and orders in Microsoft Dynamics 365 (or similar CRM)
Process consumer and retail orders with precision and urgency to meet Service Level Agreements
Partner with warehouses and 3PL providers to ensure timely fulfillment
Support international shipments, including documentation, VAT, customs, and Incoterms (training provided)
Proactively manage backorders, holds, and inventory-related issues
Process returns, warranties, and credit memos
Support Sales & Business Operations
Coordinate promotional and sales orders (PGA, POP, and more)
Assist with account onboarding, reactivation, and distributor requests
Maintain clean, compliant account data across systems
Drive Continuous Improvement
Identify trends and share insights to improve the global customer experience
Collaborate cross-functionally with Sales, Marketing, Operations, IT, and Product
Contribute to knowledge base content, FAQs, and self-service tools
Test and provide feedback on new processes, tools, and systems
Keep Things Running Smoothly
Support day-to-day administrative needs and special projects as needed
Participate in ongoing product education and internal training

Requirements

What you’ll need

2+ years in customer service, order management, or related roles
Retail, sales, or specialty store experience preferred
Experience with Microsoft Dynamics 365 strongly preferred

Benefits

Comp & perks

100% employer-paid medical, dental, vision, life insurance + EAP
Generous holidays and sick leave
401(k) with employer match (Traditional or Roth)
Free Superfeet products (yes, really)