Global Head of Customer Success

SuperAwesome

Global Head of Customer Success responsible for leading SuperAwesome’s Customer Success department. Focusing on post-sale lifecycle, driving revenue growth, and enhancing customer value.

Posted 7/8/2026full-timeNew York City • New York • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Own the global post-sale customer strategy as the single accountable leader
Define and execute a scalable Customer Success strategy aligned with company growth goals
Partner closely with the wider Commercial teams and Product to deliver a seamless customer journey
Drive customer renewals, retention, and expansion across all markets
Identify upsell and cross-sell opportunities across SuperAwesome’s product suite
Build frameworks to maximize customer lifetime value (LTV)
Translate campaign and product performance into clear insights (“the why”)
Develop compelling narratives that demonstrate value and unlock growth opportunities
Establish data-driven account planning and success measurement frameworks
Build, lead, and mentor a high-performing global Customer Success team, across North America, UK, and EMEA
Create clear career paths, performance frameworks, and coaching structures to support a high performance culture
Lead strategic planning across media, creators, and gaming channels
Ensure customers are leveraging the full breadth of SuperAwesome’s capabilities
Drive integrated solutions that deliver measurable outcomes
Increase adoption across all SuperAwesome offerings
Partner with Product teams to provide customer feedback and influence roadmap
Ensure customers understand and utilize new features and capabilities
Define and elevate the global customer experience
Standardize best practices for communication, reporting, and engagement
Build scalable processes while maintaining a high-touch, premium experience
Act as executive sponsor for key accounts
Own and resolve complex customer escalations
Implement proactive risk identification and mitigation strategies

Requirements

What you’ll need

10+ years of experience in Customer Success, Account Management, or related client-facing leadership roles
Proven experience leading global teams in a high-growth, digital or media environment
Strong track record of driving renewals, expansion, and revenue growth
Highly data-driven with the ability to translate analytics into actionable insights and stories
Exceptional relationship management and stakeholder engagement skills
Commercial mindset with strong negotiation and influencing capabilities
Experience working across multiple channels (media, creators, gaming is a plus)
Strategic thinker with the ability to execute operationally at scale
Strong leadership presence with experience managing senior stakeholders internally and externally
Customer-first mindset with a passion for delivering value
Collaborative and cross-functional in approach
Comfortable operating in a fast-paced, evolving environment
High level of ownership and accountability

Benefits

Comp & perks

20 days holiday + 10 public holidays + Winter Break.
Family Leave including 20 weeks of fully paid leave for employees who are Primary Caregivers and 8 weeks of fully paid leave for employees who are Secondary Caregivers.
30 day sabbatical for employees who have reached 7 years tenure.
Medical insurance through Aetna with 100% employer contribution to employee monthly premium plus $2,000 funded HSA. Also, up to 65% employer contribution for family plans.
Dental & Vision Plans through MetLife, fully funded for you and your family.
401k with Vanguard with SA Safe Harbor contribution up to 4%.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementData AnalysisStrategic PlanningPerformance MeasurementUpsellingCross-SellingRisk MitigationNegotiationOperational Execution

Soft Skills

Relationship ManagementCollaborationLeadershipCommunicationOwnership