Super.com

Staff Product Manager, Memberships & Credits

Super.com

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 CA$152,000 - CA$221,000 per year

Job Level

Lead

About the role

  • Own strategy, outcomes, and roadmap
  • Define the multi‑quarter vision and strategy for the Membership & Credits MAT, aligned to company OKRs around retention, LTV, margin, and engagement.
  • Own the key metrics for your domain (e.g., Super+ attach and retention, plan mix, credits issuance/burn, cashback utilization, contribution margin) and be accountable for moving them.
  • Build and maintain a clear, defensible roadmap that balances 0→1 bets, platform investments, and iterative optimization.
  • Design membership plans and value architecture
  • Lead the strategy for membership plans (tiers, durations, trials, renewals, grace periods, promotional constructs) and how benefits and value are communicated across surfaces.
  • Partner with GMs, Finance, and Growth to ensure pricing and packaging decisions are grounded in unit economics, elasticity, and customer insight.
  • Ensure membership logic is simple enough for customers to understand, while being flexible enough for the business to run targeted experiments and offers.
  • Build the credits & cashback platform
  • Own how credits and cashback are modeled, accrued, granted, and redeemed across products and channels (e.g., earnings, travel, card, lifecycle, support).
  • Work with Engineering and Data to define platform primitives and APIs that other teams can safely build on without fragmenting rules or experiences.
  • Set and enforce guardrails for breakage, abuse/fraud, and margin, in partnership with Finance, Risk, and Fraud.
  • Lead cross‑functional execution
  • Lead a mission‑aligned team across Product, Engineering, Design, Data, and Growth; run effective rituals (planning, stand‑ups, reviews, retros) that keep the MAT focused on outcomes.
  • Partner with Lifecycle, CRM, and Marketing so that membership, credits, and cashback narratives are consistent across in‑app, email, and marketing surfaces.
  • Collaborate with Legal, Compliance, and Support to ensure changes are compliant, supportable, and well‑operationalized.
  • Drive experimentation, insight, and decision quality
  • Use tools like Amplitude, Looker, and experimentation frameworks to form hypotheses, design tests, and make data‑driven decisions.
  • Combine quantitative data, UXR, customer interviews, and support insights to deeply understand member jobs‑to‑be‑done and pain points around value, pricing, and rewards.
  • Ruthlessly prioritize and, when needed, kill or simplify features, benefits, or credit constructs that don’t deliver clear incremental value.
  • Raise the bar and scale your impact
  • Operate with high autonomy, taking vague or cross‑cutting problems (e.g., “make membership value clearer” or “fix our credits experience across verticals”) and driving them to clarity and execution.
  • Mentor PMs and cross‑functional partners on product thinking, experimentation quality, and systems design, even before you formally manage a team.
  • Help shape best practices for platform‑ and ecosystem‑level product work at Super.com.

Requirements

  • 6+ years in B2C product management with end‑to‑end ownership of a meaningful product area.
  • Deep experience in consumer fintech, owning products that touch money movement, stored value, or financial incentives (e.g., cards, wallets, cash advance, rewards, or subscription fintech).
  • Experience working with fintech infrastructure: ledgers/wallets, payouts and refunds, payment processors, risk/fraud tooling, and compliance constraints—and partnering with Engineering, Risk, and Finance on these systems.
  • Experience with subscription/membership, loyalty, rewards, or credits/cashback systems, including how they impact retention, engagement, and unit economics.
  • Strong data fluency: comfortable with experimentation, diving into product analytics, defining metrics, and using experimentation to drive decisions.
  • Proven track record leading cross‑functional teams (Engineering, Design, Data, Growth, Ops) to ship high‑quality work in ambiguous environments.
  • Excellent written and verbal communication skills—you can explain complex systems (plans, credits, edge cases) in simple, compelling ways to executives, partners, and customers.
  • High ownership, bias for action, and comfort with ambiguity; you bring structure and clarity without waiting for someone else to define the problem.
Benefits
  • Remote‑first flexibility: Work from anywhere and choose the hours that suit you best. We trust you to get great work done on your terms.
  • Time to recharge: Enjoy unlimited PTO, company‑wide recharge days, and annual team offsites.
  • Everyday perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things.
  • Family‑friendly benefits: Generous parental leave and a flexible return‑to‑work plan.
  • Comprehensive compensation: Competitive salary, equity options, and top‑tier benefits starting on day one.
  • Investing in you: Access to wellness budgets, personal development funds, and team‑level learning resources.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementdata analysisexperimentationsubscription systemsmembership designfinancial incentivesrisk managementpayment processingunit economicscustomer insights
Soft Skills
communicationleadershipcross-functional collaborationproblem-solvingmentoringprioritizationautonomyclarityadaptabilitystrategic thinking