Super.com

Senior UX Researcher

Super.com

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $112,000 - $150,000 per year

Job Level

Senior

About the role

  • Lead and manage end‑to‑end UX research projects—from clarifying objectives and designing studies through to synthesis, storytelling, and influencing decisions across teams and levels.
  • Design and execute mixed‑methods research using interviews, usability testing, surveys, concept tests, diary or longitudinal studies, and behavioral data.
  • Partner with Product, Design, and Data on our most important journeys (e.g., homepage, Super+ value communication, travel booking).
  • Translate complex qualitative and quantitative evidence into clear, actionable insights, frameworks, and recommendations.
  • Prioritize research opportunities and build roadmaps in partnership with UXR, Product, and Design leadership.

Requirements

  • 5+ years of hands-on UX research experience in consumer-facing products (ideally in fintech, travel, membership/subscription, or adjacent spaces).
  • Depth in core qualitative methods (e.g., interviews, concept/usability testing, discovery work) and comfort with quantitative approaches (e.g., survey design, basic statistics, behavioral metrics, experimentation).
  • Proven track record leading complex, ambiguous research programs end-to-end and driving clear decisions with senior stakeholders across Product, Design, Engineering, and Growth.
  • Strong analytical and synthesis skills, with the ability to pull signal from noisy data, connect dots across studies, and communicate trade‑offs and implications with clarity in writing, live readouts, and async artifacts.
  • Experience operating in fast‑paced, experimentation‑heavy environments, using tools like UserTesting, Qualtrics/Alchemer, Amplitude, Hotjar, and Figma.
Benefits
  • Unlimited PTO, company-wide recharge days, and annual team offsites.
  • Weekly UberEats credits and travel discounts on SuperTravel.
  • Generous parental leave and flexible return-to-work plan.
  • Competitive salary, equity options, annual bonus, retirement matching, and top-tier benefits packages.
  • Access to wellness budgets, personal development funds, and team-level learning resources.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX researchqualitative methodsquantitative methodsusability testingsurvey designbehavioral metricsdata synthesisstorytellingexperimental designdata analysis
Soft Skills
analytical skillscommunication skillsstakeholder managementdecision-makingprioritizationcollaborationinfluencingclarity in writingsynthesis skillsproblem-solving