Super.com

Customer Success Intern – Data and Operations

Super.com

internship

Posted on:

Origin:  • 🇨🇦 Canada

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Salary

💰 CA$23 - CA$28 per hour

Job Level

Entry Level

Tech Stack

SQL

About the role

  • Unify and consolidate CSAT data from multiple, non-integrated sources into a unified reporting view
  • Reduce manual review processes by setting up automated or semi-automated workflows
  • Set up and support Amplitude and Looker dashboards and perform analysis to identify trends and drivers of satisfaction across channels
  • Dive into survey comments and public reviews to extract actionable Voice of the Customer insights
  • Partner with BPO teams for weekly CSAT updates and improvement tracking
  • Build detailed insight decks for Product, Ops, and Support and create monthly reporting decks for leadership
  • Assist in designing and refining Voice AI playbooks and track performance for Voice AI and AI chatbot flows
  • Update and improve FAQs based on search usage patterns and customer feedback and support tagging and categorization strategies
  • Analyze customer lists to identify high-satisfaction segments for targeted reputation outreach and develop and track success metrics for campaigns
  • Lead at least one core project end-to-end (e.g., Reputation Management Outreach Program, FAQ Re-bump, Voice AI Playbook setup)
  • Own and deliver projects end-to-end—gather data, build reports, recommend changes, and help implement them

Requirements

  • Pursuing a degree in Computer Science, Data Analytics, or a related field
  • Experience or coursework with SQL, Looker, Amplitude, or similar tools
  • Ability to translate raw data into dashboards and clear narratives
  • Curiosity about data to identify insights and drivers of satisfaction
  • Excellent attention to detail and ability to work in fast-paced environments
  • Clear communication skills and ability to collaborate cross-functionally with Ops, Support, and Product
  • Passion for improving customer experiences through insights and continuous improvement