Sr. Product Manager – AI & Agentic Solutions
Upwork
Reputation and Community Engagement Specialist
Super.com
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$68,000 - CA$96,000 per year
Job Level
JuniorMid-Level
About the role
- Challenges you’ll solve
- Community Moderation
- - Own moderation and engagement on Reddit, Facebook, and Instagram, ensuring tone and narrative are consistent and proactive.
- - Build credibility and trust in communities by engaging authentically, resolving misinformation, and highlighting customer wins.
- - Lead proactive moderation on ad comments to prevent sentiment erosion.
- Review Oversight
- - Oversee and audit agent responses across public review sites, holding teams accountable to quality, consistency, and SLAs.
- - Measure efficiency and effectiveness of review handling, tracking sentiment, volume, and response performance.
- - Report insights and risks to leadership, shaping improvements that protect and strengthen our public reputation.
- Campaigns & Collaboration
- - Lead campaigns that showcase reviews and credibility assets.
- - Partner with Social Media to repurpose positive reviews and strengthen brand presence.
- Data & Reporting
- - Consolidate review and community data into clear insights.
- - Highlight trends, risks, and opportunities to inform cross-team strategies.
Requirements
- About you2–4 years of experience in community moderation, online reputation management, or digital brand engagement.
- Strong familiarity with platforms like Trustpilot, App/Play Stores, and social media moderation environments. Proven expertise in Reddit, with a deep understanding of the platform’s culture, rules, and subcommunity dynamics, and direct experience moderating or actively engaging on the platform.
- Excellent written communication skills, with the ability to adapt voice to align with brand tone while engaging authentically.
- Comfortable escalating critical insights cross-functionally and managing multiple channels simultaneously.
- Data-driven mindset: ability to track, interpret, and report on sentiment and engagement trends.
