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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing developer support, including triaging support cases and improving support efficiency through internal tooling. Proficient in SQL, Linux/Unix, and popular JavaScript frameworks, with strong communication skills.
Highest-signal resume keywords
Developer Support ExperienceProficient In SQLLinux/Unix Operating SystemsGitHub Issues And DiscussionsJavaScript Frameworks
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLPostgreSQLLinuxUnixJavaScriptReactVueSvelteTest Case CreationTest Coverage Improvement
Soft Skills
Excellent Communication SkillsFluency In English
Tools & Technologies
GitHub
Industry Keywords
Developer SupportTechnical CustomersSupport CasesFeedback ChannelsInternal Tooling
Tech Stack
Tools & technologiesJavaScriptLinuxPostgresReactSQLSvelteUnixVue.js
About the role
Key responsibilities & impact- Provide initial and timely responses to all support cases for a variety of topics
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members
- Monitor multiple feedback channels, e.g. Github Issues & Discussions
- Identify where internal tooling might be developed or obtained to improve support efficiency
- Reproduce issues, create test cases and improve test coverage
Requirements
What you’ll need- 3+ years of experience providing developer support to technical customers
- Proficient in SQL (ideally PostgreSQL)
- Excellent communication skills and fluency in English
- Skilled in using Linux/Unix operating systems and the command line
- Experienced working with GitHub Issues and Discussions
- Familiar with popular JavaScript frameworks like React, Vue, and Svelte
- Degree in Computer Science is a plus
Benefits
Comp & perks- Fully Remote
- ESOP
- Tech Allowance
- Health Benefits
- Annual Off-Sites
- Flexible Work
- Professional Development
