Security Operations Engineer

Supabase

Security Operations Engineer at Supabase providing front-line coverage for security alerts and customer security tickets. Supporting internal IT operations and improving security processes in a remote setup.

Posted 6/18/2026full-timeRemote • 🌎 Anywhere in the WorldMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

JamfSQL

About the role

Key responsibilities & impact

Act as the first responder for security alerts from GuardDuty, dependency advisories, and other detection sources. Assess severity and escalate to the right lead across Platform, Product, Anti-Abuse, or Security.
Own customer security tickets in Front, including account recovery, MFA reset, GitHub-linked account loss, billing-based ownership verification, and org ownership disputes.
Participate in the on-call pager rotation alongside other Security Operations Engineers and use documented playbooks to make consistent decisions.
Maintain and improve runbooks, decision trees, Front macros, and escalation paths. Identify patterns in tickets and alerts to flag opportunities for automation or workflow improvements.
Triage internal IT requests (access provisioning, SSO/Okta issues, device questions, MDM enrollment) and help maintain access records, joiner-mover-leaver hygiene, and compliance audit trails.
Communicate clearly with customers, engineers, and internal stakeholders during sensitive or time-critical issues.

Requirements

What you’ll need

Have prior experience in technical support, IT helpdesk, junior SOC analysis, trust and safety, fraud operations, or a similar triage-heavy environment.
Have a foundational understanding of security concepts like MFA, JWTs, identity verification, account recovery, and access control.
Have a foundational understanding of IT systems like SSO, identity providers, Google Workspace, Okta, and MDM tools like Kandji, Jamf, or similar.
Are comfortable with a terminal, basic SQL, and reading simple scripts or macros (you do not need to be a developer).
Can summarize a messy ticket or noisy alert in two sentences that explain what matters and what should happen next.
Have strong customer-facing judgment and can stay calm, precise, and firm when handling sensitive access or account issues.
Enjoy turning ambiguous workflows into clear checklists, runbooks, macros, and repeatable systems.
Are comfortable working async across time zones and writing things down by default.

Benefits

Comp & perks

Fully Remote
ESOP
Tech Allowance
Health Benefits
Annual Off-Sites
Flexible Work
Professional Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

MFAJWTsaccount recoveryaccess controlbasic SQLreading scriptstriageautomationworkflow improvementsIT systems

Soft Skills

customer-facing judgmentcalm under pressureclear communicationproblem-solvingattention to detailorganizational skillswriting skillsadaptabilitycollaborationdecision-making