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Tech Stack
Tools & technologiesJavaScriptLinuxPostgresReactSQLSvelteUnixVue.js
About the role
Key responsibilities & impact- Provide initial and timely responses to all support cases for a variety of topics
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members
- Monitor multiple feedback channels, e.g. Github Issues & Discussions
- Identify where internal tooling might be developed or obtained to improve support efficiency
- Reproduce issues, create test cases and improve test coverage if you have experience with testing
Requirements
What you’ll need- 3+ years of experience providing developer support to technical customers
- Proficient in SQL (ideally PostgreSQL)
- Excellent communication skills and fluency in English
- Skilled in using Linux/Unix operating systems and the command line
- Experienced working with GitHub Issues and Discussions
- Familiar with popular JavaScript frameworks like React, Vue, and Svelte is a plus
- Degree in Computer Science is a plus
Benefits
Comp & perks- Fully Remote
- ESOP
- Tech Allowance
- Health Benefits
- Annual Off-Sites
- Flexible Work
- Professional Development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLPostgreSQLLinuxUnixcommand lineGitHub IssuesGitHub DiscussionsJavaScriptReactVue
Soft Skills
communicationfluency in English
Certifications
Degree in Computer Science