Supabase

Support Engineer – EMEA

Supabase

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Europe

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Tech Stack

JavaScriptLinuxPostgresReactSQLSvelteUnixVue.js

About the role

  • Provide initial and timely responses to all support cases for a variety of topics
  • Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members
  • Monitor multiple feedback channels, e.g. Github Issues & Discussions
  • Identify where internal tooling might be developed or obtained to improve support efficiency
  • Reproduce issues, create test cases and improve test coverage if you have experience with testing

Requirements

  • 3+ years of experience providing developer support to technical customers
  • Proficient in SQL (ideally PostgreSQL)
  • Excellent communication skills and fluency in English
  • Skilled in using Linux/Unix operating systems and the command line
  • Experienced working with GitHub Issues and Discussions
  • Familiar with popular JavaScript frameworks like React, Vue, and Svelte is a plus
  • Degree in Computer Science is a plus
Benefits
  • Fully Remote
  • ESOP
  • Tech Allowance
  • Health Benefits
  • Annual Off-Sites
  • Flexible Work
  • Professional Development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLPostgreSQLLinuxUnixcommand lineGitHub IssuesGitHub DiscussionsJavaScriptReactVue
Soft Skills
communicationfluency in English
Certifications
Degree in Computer Science