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Tech Stack
Tools & technologiesJavaScriptLinuxPostgresReactSQLSvelteUnixVue.js
About the role
Key responsibilities & impact- Provide initial and timely responses to all support cases for various topics
- Triage support cases directing users to previous answers, documentation, or escalation
- Monitor multiple feedback channels like Github Issues & Discussions
- Identify internal tooling improvements to enhance support efficiency
- Reproduce issues, create test cases and improve test coverage (if applicable)
Requirements
What you’ll need- 3+ years of experience in customer support
- Proficient in SQL (ideally PostgreSQL)
- Excellent communication skills and fluency in English
- Skilled in using Linux/Unix operating systems and the command line
- Experienced working with GitHub Issues and Discussions
- Familiar with popular JavaScript frameworks like React, Vue, and Svelte (bonus)
- Degree in Computer Science (plus)
Benefits
Comp & perks- Fully Remote
- ESOP
- Tech Allowance
- Health Benefits
- Annual Off-Sites
- Flexible Work
- Professional Development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Hard Skills & Tools
SQLPostgreSQLLinuxUnixcommand lineGitHub IssuesGitHub DiscussionsJavaScriptReactVue
Soft Skills
communication skillsfluency in English
Certifications
Degree in Computer Science