Supabase

Support Engineer, APAC

Supabase

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Asia

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Tech Stack

JavaScriptLinuxNode.jsPostgresReactSQLSvelteUnixVue.js

About the role

  • Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
  • Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
  • Monitor multiple feedback channels, e.g. Github Issues & Discussions.
  • Identify where internal tooling might be developed or obtained to improve support efficiency.
  • Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

Requirements

  • Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
  • Proficient in SQL (ideally PostgreSQL).
  • Excellent communication skills and fluency in English.
  • Skilled in using Linux/Unix operating systems and the command line.
  • Experienced working with GitHub Issues and Discussions.
  • Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
  • Having a degree in Computer Science is a plus too.
Benefits
  • Fully Remote
  • ESOP
  • Tech Allowance
  • Health Benefits
  • Annual Off-Sites
  • Flexible Work
  • Professional Development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLPostgreSQLLinuxUnixcommand lineGitHub IssuesGitHub DiscussionsJavaScriptReactNode.js
Soft Skills
customer supportcommunicationproblem-solvingtechnical supportcollaboration
Certifications
degree in Computer Science