Database Support Engineer, APAC
Supabase
full-time
Posted on:
Location Type: Remote
Location: Remote • ⛩ Anywhere in Asia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSCloudLinuxPostgresSQL
About the role
- Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
- Provide consultative, proactive advice to optimize workloads.
- Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering.
- Ask smart, targeted questions that turn incomplete reports into actionable cases.
- Communicate clearly and empathetically with customer users.
- Spot patterns across tickets and recommend improvements.
- Mentor junior team members.
Requirements
- 6+ years in technical support, backend engineering, SRE, or similar
- Deep knowledge of PostgreSQL
- Strong in high-performance SQL and query optimization
- Comfortable troubleshooting complex setups
- Debug edge functions and understand distributed system behavior
- Hands-on experience with cloud hosting providers like AWS
- Comfortable in terminal and Linux environments
- Thrive in high-volume situations
Benefits
- Fully Remote
- ESOP
- Tech Allowance
- Health Benefits
- Annual Off-Sites
- Flexible Work
- Professional Development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PostgreSQLhigh-performance SQLquery optimizationtroubleshootingdebuggingdistributed systemscloud hostingAWSLinuxterminal
Soft skills
communicationempathymentoringproblem-solvinganalytical thinkingconsultative skillspattern recognitioncustomer serviceteam collaborationadaptability