IT Support Engineer

SUP Media

IT Support Engineer in a hybrid role at leading European IT service provider. Handling technical support in a team while engaging in project-related operations.

Posted 4/27/2026full-timeFreiburg im Breisgau • 🇩🇪 GermanyMid-LevelSenior💰 €65,000 - €75,000 per yearWebsite

Tech Stack

Tools & technologies

Firewalls

About the role

Key responsibilities & impact

Member of our Technical Operations team as a Support Engineer in a currently five-person team.
Handling 2nd and 3rd level tickets.
Participating in vendor TAC calls.
Problem management using appropriate methods and tools such as Wireshark.
Performing minor and major updates.
Evaluating and planning major changes.
Supporting service transitions and service onboardings.
Interaction with Cisco colleagues in Professional Services.
70% operations, 30% project work.
70% security services, 30% networking.

Requirements

What you’ll need

Relevant experience (3–5 years) with firewalls, primarily Cisco Firepower; experience with other vendors is a plus.
Cisco ISE.
Cisco Umbrella and Cisco Duo.
Syslog servers such as Graylog (or similar).
LAN/WLAN – classic Cisco, Cisco Meraki, Catalyst.
German language level at least C1.
Willingness to travel.

Benefits

Comp & perks

Continuous development through our extensive in-house academy, individualized career planning, expert and leadership programs, vendor certifications, and more.
Your future matters to us: attractive occupational disability insurance and a company pension plan with employer contributions of up to 100%.
Depending on your place of residence: typically one day per week in the office; for candidates based, for example, in Munich, 3–4 consecutive days once per month.
Car allowance of €400 per month.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

firewallsCisco FirepowerCisco ISECisco UmbrellaCisco DuoSyslog serversLANWLANCisco MerakiCatalyst

Soft Skills

problem managementcommunicationteam collaborationplanningservice onboardingvendor interactionwillingness to travel