Support Engineer – Home Office

SUP Media

Support Engineer for client infrastructure at leading IT service provider. Managing Windows 11 environment and optimizing modern workplace solutions with hybrid working model.

Posted 4/12/2026full-timeFreiburg im Breisgau • 🇩🇪 GermanyMid-LevelSenior💰 €70,000 - €75,000 per yearWebsite

About the role

Key responsibilities & impact

Responsibility for client management during ongoing operations
Administration and maintenance of the Windows 11 environment
Patch management and ensuring smooth update operations
Application management including deployment, updates and troubleshooting
Participation in processes, approvals and test scenarios
Introduction and optimization of workplace/modern workplace solutions
Contribution to the implementation of new tools and standards
Collaboration with internal departments (no external customer contact)

Requirements

What you’ll need

Solid experience in client management
Very good knowledge of Windows 11
Confident handling of Microsoft 365 (O365)
Good knowledge of patch and application management
Structured working style and understanding of IT processes
Team player with a hands-on mentality
Fluent German, at least C1 level

Benefits

Comp & perks

Attractive salary: approx. €72,000 annually
Flexible working: only 1 day per week on-site in Freiburg
Modern working environment and exciting IT projects
Scope to shape the development of new processes and tools
A collegial team and short decision-making paths

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client managementWindows 11Microsoft 365patch managementapplication managementdeploymenttroubleshootingIT processes

Soft Skills

structured working styleteam playerhands-on mentality