Senior Software Engineer – AWS Connect, Contact Center

SunStrong Management

Software Engineer developing AWS Connect solutions for a hyper-growth renewable energy asset management company. Owning design and implementation of a global AI-enabled contact center.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

AWSCloudVoIP

About the role

Key responsibilities & impact

Lead the technical design, global routing, SIP trunking, and carrier integration using AWS Connect.
Design and scale a unified footprint for voice, chat, and digital channels across 4 global support centers using the Salesforce Service Cloud Voice – AWS Connect products.
Own the integration between AWS Connect and Salesforce Service Cloud Voice to create a seamless agent desktop.
Develop CI/CD pipelines and Infrastructure as Code (IaC) to rapidly deploy contact center changes in a fast-paced environment.

Requirements

What you’ll need

AWS Connect Mastery (Required) : Expert-level knowledge of Contact Flows, Contact Lens, Lex bots, Lambda integrations, and AWS telephony infrastructure.
Telephony Architecture (Required) : Deep understanding of SIP, WebRTC, VoIP, global telecom carrier regulations, and number porting.
Multi-Channel Experience : Proven track record of managing routing, queuing, and analytics for global multi-channel contact centers.
Salesforce Ecosystem : Strong familiarity with Salesforce Service Cloud, Service Cloud Voice (SCV), and Omni-Channel routing.
Agile Mindset : Ability to act as a hands-on tech lead in an agile, 18-month-old startup environment.
6+ years of contact center architecture experience, with 3+ years explicitly focused on deep AWS Connect implementations.
AWS Certified Solutions Architect or specialized AWS networking/telephony certifications are highly preferred.

Benefits

Comp & perks

HDHP and PPO Medical Plans
buy-up plans for both Dental and Vision
ancillaries such as Accident, Critical illness, Hospital indemnity, Short term and Long-Term Disability, Voluntary Life, and legal services along with multiple add-ons.
Our 401(k) Package includes an Employer Match of 100% up to the first 4% and 50% on the next 2% with immediate vesting.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AWS ConnectSIP trunkingContact FlowsContact LensLex botsLambda integrationsCI/CD pipelinesInfrastructure as Code (IaC)Telephony ArchitectureWebRTC

Soft Skills

Agile Mindsethands-on tech lead

Certifications

AWS Certified Solutions Architect