Sunshine Enterprise USA

Systems Engineer

• Provide Level 2 and Level 3 technical support for Citrix/XenApp environments.
• Monitor and maintain the VDI platform using tools like NetScaler and ControlUP.
• Manage and troubleshoot end-user sessions and backend infrastructure.
• Maintain and patch Citrix platform server systems.
• Support Citrix XenDesktop Broker and VMware delivery infrastructure.
• Ensure virtual sessions operate as intended, handling escalated issues from the helpdesk.
• Deploy and support core Microsoft services: Active Directory, ADFS, DNS, DHCP, WSUS, and Group Policy.
• Ensure high levels of client satisfaction for all supported services.
• Document system configurations and update technical documentation.
• Participate in client meetings and team updates.
• Provide one-on-one training to team members and System Administrators.
• Act as the technical SME in the VDI space.

Information Systems Architect – Advanced