Systems Analyst, EDI Management
Sharp HealthCare
Information Systems Architect – Advanced
Sunshine Enterprise USA
contract
Posted on:
Location: South Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $75 - $80 per hour
Job Level
Mid-LevelSenior
Tech Stack
CitrixDNSNode.jsVMware
About the role
- Provide Level 2 and Level 3 technical support for Citrix/XenApp environments.
- Monitor and maintain the VDI platform using tools like NetScaler and ControlUP.
- Manage and troubleshoot end-user sessions and backend infrastructure.
- Maintain and patch Citrix platform server systems.
- Support Citrix XenDesktop Broker and VMware delivery infrastructure.
- Ensure virtual sessions operate as intended, handling escalated issues from the helpdesk.
- Deploy and support core Microsoft services: Active Directory, ADFS, DNS, DHCP, WSUS, and Group Policy.
- Ensure high levels of client satisfaction for all supported services.
- Document system configurations and update technical documentation.
- Participate in client meetings and team updates.
- Provide one-on-one training to team members and System Administrators.
- Act as the technical SME in the VDI space.
Requirements
- 5+ years of hands-on experience with Citrix administration, including XenServer in production.
- 5+ years of experience with Microsoft Windows Server infrastructure (AD, DNS, DHCP, ADFS, WSUS).
- 5+ years in design and architecture of Citrix/Windows environments.
- Proven Tier 1 through Tier 4 support experience.
- Experience with Citrix/XenApp, VMware, Citrix App Layering, and scripting.
- In-depth knowledge of Citrix CLI commands and Citrix port configurations.
- Strong verbal and written communication skills.
- Experience delivering team training.
- Strong troubleshooting and problem-solving skills.
- Self-motivated, adaptable, and collaborative mindset.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of professional experience supporting a large-scale enterprise Windows and Citrix environment.
- Citrix Certification (CCA-V, CCP-V, or higher) preferred.
