Permit & Customer Support Analyst
Sunshine Enterprise USA
contract
Posted on:
Location Type: Hybrid
Location: Orlando • Florida • United States
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Salary
💰 $17 per hour
Job Level
About the role
- Receive, review, and process permit or application requests for completeness and accuracy
- Enter and maintain application data in internal systems, databases, or tracking tools
- Respond to customer inquiries via phone, email, or in person regarding application status, requirements, and next steps
- Provide clear guidance to applicants on documentation, forms, and procedural requirements
- Coordinate with internal departments to route applications and resolve missing or incorrect information
- Track application progress and ensure timely follow-up and resolution
- Maintain organized records in compliance with internal policies and regulatory standards
- Prepare basic reports, logs, or summaries related to application volume and status
- Deliver professional, courteous customer service at all times
Requirements
- 1+ year of experience in Customer Service, Administrative Support, Office Assistant, Front Desk, Call Center, or Clerical roles
- Strong attention to detail and accuracy when handling forms and data
- Comfortable working with computers and multiple systems
- Basic proficiency in Microsoft Office (Word, Excel, Outlook) or similar tools
- Ability to communicate clearly and professionally with customers and internal teams
- Strong organizational and time-management skills
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryapplication processingreport preparation
Soft skills
attention to detailcustomer servicecommunicationorganizational skillstime management