Certified Field Performance Technician

Sunrun

Field Performance Technician troubleshooting and servicing residential solar and battery systems for Sunrun. Leading warranty scheduling, field-team training, inspections, and site audits.

Posted 8/20/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $31 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and service diagnosis within the solar industry, with a strong focus on customer service and team leadership. Proficient in electrical principles, NEC codes, and effective training methodologies for field service teams.

Highest-signal resume keywords

Field Construction ExperienceSolar Industry Service TechnicianElectrical Journeyman LicenseKnowledge of NEC CodesCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingService DiagnosisElectrical PrinciplesInterconnection ActivitiesSingle Line Drawings InterpretationPV System OperationSafety Hazard IdentificationTime ManagementOrganizational SkillsPhysical Labor Capability

Soft Skills

Excellent Communication SkillsTeam CollaborationLogical Decision-MakingCustomer Relationship BuildingTraining and Development

Certifications & Qualifications

Journeyman LicenseElectrician Certification

Industry Keywords

NECSolar InterconnectionField ServiceWarranty ManagementKPI Exceedance

About the role

Key responsibilities & impact

Perform advanced troubleshooting and complex service diagnosis
Organize, lead, and maintain the warranty and service schedule
Work with the Electrical Foreman, Construction Supervisor, and Branch Manager to allocate labor resources to service and warranty projects
Assist with training and development for Field Service Technicians and Field Communications Technicians
Lead regular meetings to align and train the local field service team on best practices
Support onboarding and training of new Field Performance team members
Exceed field performance KPIs including turnaround time, experience rating, and average dispatches completed
Assist with inspections and site audits when assigned
Transport materials and equipment to complete assigned job tasks
Establish rapport and build relationships with internal and external customers and coworkers
Troubleshoot and resolve issues, escalating problems and following up with customers as appropriate

Requirements

What you’ll need

3+ years of previous field construction experience required
At least 1 year of experience as a service technician in the solar industry
High School diploma is required
Valid state or local Electrical Journeyman license required
Must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g. wireman license
Knowledge of the NEC and applicable codes and standards
Working knowledge of current NEC codes
Ability to interpret single line drawings and PV systems from roof to meter
Knowledge of electrical principles related to solar interconnection/tie-in and PV system operation
Understanding of interconnection activities and basic construction principles
Excellent customer service track record
Excellent verbal and written communication skills
Strong organizational and time management skills
Strong computer skills
Ability to identify and report safety hazards and encourage safe work practices
Ability to meet deadlines and key metrics
Logical decision-making and troubleshooting skills
Ability to work independently and as a team player
Ability to transport materials and equipment up to 50 pounds frequently and up to 100 pounds with assistance
Ability to work on rooftops, ladders, rafters, roof tiles, roof shingles, and at heights
Ability to work outdoors in excessive noise, extreme heat, extreme cold, wet environments, and humidity
Ability to work in confined spaces such as attics, basements, and crawl spaces
Ability to distinguish red, black, yellow, white, and green
Ability to work with chemicals using appropriate protections

Benefits

Comp & perks

Medical/Dental/Vision Insurance
Life Insurance
Disability Insurance
401k Plan + Company Match
Stock Purchase Plan
Paid Vacations/Holidays
Paid Baby Bonding Leave
Employee Discounts
PowerU - 100% Funded Education Programs
Employee Donation Matching
Volunteer Hour Rewards
Employee development, well-being, and safety programs
Power+ program training across different teams