Bilingual CX Solutions Regulatory Staff

Sunrun

Regulatory staff managing regulator relationships, complaint resolution, and compliance processes for Sunrun, a residential solar and battery company. Coordinating with policy, legal, and CX teams to improve customer outcomes.

Posted 8/12/2026full-timeRemote • 🇺🇸 United StatesLead💰 $88,186 - $117,581 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in regulatory compliance, customer success, and project management while effectively communicating with diverse audiences. Proven ability to build relationships, manage multiple priorities, and drive operational excellence.

Highest-signal resume keywords

Regulatory ComplianceCustomer SuccessProject ManagementBilingual Fluency in Spanish and EnglishGoogle Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Regulatory StrategyOperational EfficiencyData AnalysisProject CoordinationCustomer Satisfaction

Soft Skills

Excellent Communication SkillsRelationship BuildingOrganizational SkillsAttention to DetailTime Management

Tools & Technologies

Google SuiteExcelPowerPointSalesforce

Industry Keywords

Customer AdvocacyContinuous ImprovementStakeholder EngagementOperational ExcellenceComplaint Management

About the role

Key responsibilities & impact

Serve as the primary point of contact and trusted representative of Sunrun to third-party regulators and oversight agencies’ complaint departments
Build and maintain positive, proactive partnerships founded on transparency, trust, and mutual respect
Position Sunrun as a role model in the industry by exemplifying high standards, reliability, and commitment to customers
Advocate for practices that enhance trust and accountability across the sector
Partner with Sunrun’s policy and legal teams on regulatory strategy, compliance initiatives, and external communications
Prevent escalations by identifying and addressing potential regulatory concerns proactively
Manage resolution processes in compliance with regulatory requirements
Collaborate with regional CX Solutions staff and internal business leaders to share best practices, resolve roadblocks, and align on regional challenges and opportunities
Influence, implement, and manage region-specific processes supporting regulatory compliance, customer satisfaction, and operational efficiency
Monitor trends and issues across the assigned region and deliver actionable insights to leadership
Lead or contribute to region-specific projects with regulatory or financial implications
Drive continuous improvement and operational excellence across the organization

Requirements

What you’ll need

High school diploma or equivalent education required; Bachelor’s degree preferred
6+ years of relevant work experience
Customer success, project management, planning, or coordination experience preferred
Excellent written and oral communication skills
Bilingual fluency in Spanish and English, written and verbal, required
Ability to explain complex issues to varied audiences via email, conference calls, one-on-one, and group settings
Ability to work independently on multiple cases with minimal supervision in a fast-paced environment
Ability to manage and prioritize multiple deadlines
Comfortable interacting with all levels of management and building relationships across teams and with key stakeholders
Strong proficiency with Google Suite, Excel, and PowerPoint
Salesforce knowledge preferred
Excellent organizational and time management skills
Meticulous attention to detail and willingness to learn new skills
Ability to perform normal office duties and operate office equipment including computers
Ability to interact and participate in meetings

Benefits

Comp & perks

Medical/Dental/Vision Insurance
Life Insurance
Disability Insurance
401k Plan + Company Match
Stock Purchase Plan
Paid Vacations/Holidays
Paid Baby Bonding Leave
Employee Discounts
PowerU - 100% Funded Education Programs
Employee Donation Matching
Volunteer Hour Rewards