Operations

• Directly manage a team of field employees across one or more branch locations.
• Oversee daily assignments, adjust schedules as needed, and ensure team coverage across the install pipeline.
• Coach and develop team members in survey accuracy, safety standards, and inspection readiness.
• Travel regularly to job sites to conduct spot checks, resolve issues, and mentor staff.
• Report to upper management on pipeline health and risks.
• Drive field team progress and assign priorities based on backlog and cycle times within the scope of their team and request other business priorities.
• Monitor survey and inspection outcomes to ensure compliance with SOPs, NEC codes, and AHJ-specific requirements.
• Lead retraining efforts in coordination with training teams for underperforming or newly hired staff.
• Conduct site visits and support investigations on failed inspections or survey-related rework.
• Ensure consistent use of safety equipment and adherence to safety protocols.
• Act as the primary point of contact between field functions to reduce handoff delays and rework.
• Resolve field escalations, including missing data, failed inspections, or site access issues, in coordination with other departments.
• Support continuous improvement efforts to streamline handoffs between survey, install, and inspection phases.
• Review Foreman Installation Checklists (FICs) and site survey data to ensure technical accuracy and job readiness.
• Submit feedback to field teams on recurring quality issues, unsafe practices, or incomplete documentation.
• Assist in resolving rejected project data or documentation-related go-backs.
• Track and report on key performance indicators including survey accuracy, inspection pass rates, rework volumes, and team productivity.
• Contribute to district performance reviews by providing insights into field operations trends and staffing needs.
• Collaborate with senior leadership on headcount planning, tool management, and vehicle needs.

Manager, Field Operations

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