Principal Product Manager, Autonomous Vehicle
Glydways
Director, Customer Success Operations
Sunrun
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $134,692 - $179,589 per year
Job Level
Lead
About the role
- Act as the “Voice of CX", raising key needs during planning Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our design tools and new products Help to continuously develop and expand processes in order to streamline CX workflows Maintain robust development processes and ensure that requirements are defined, tracked and communicated in a consistent and effective manner, incorporating effective release, change and risk management controls. Drive continuous improvement initiatives to optimize processes, enhance efficiency, and deliver maximum value to the organization. Stay abreast of industry trends and emerging technologies, providing recommendations and insights for future products and initiatives. Work with Customer Service, Information Systems, and Infrastructure & Operations teams to ensure seamless, rapid response and resolution to product related issues. Identify gaps & issues in technical requirements, processes, or projects, and actively address in collaboration with the systems development and product development engineering teams. Define and drive the strategic roadmap for next-generation residential solar racking product solutions Develop and implement strategic plans to optimize warehouse operations, including inventory management, order fulfillment and shipping/receiving. Establish and monitor key performance indicators (KPIs) to measure and improve warehouse performance, such as inventory accuracy, order accuracy and on-time delivery. Develop and maintain an enterprise logistics program, providing vendor management of the major couriers and ensuring shipping contracts and operations are optimized in practice. Develop, direct, and manage overall cost reduction targets and oversee execution of initiatives. Establish a continuous improvement culture, regularly reviewing processes and implementing lean methodologies and innovative technologies. Understand seasonal needs of the business and create logistical plans that support business growth, timelines, and budgets through peak periods Integral part of customer contract negotiations ie. MSA’s, Product Supply Agreements.
Requirements
- Bachelor of Business or Engineering. MBA preferred. 10+ years of progressive leadership experience in customer experience, operations, or a related field Proven experience in a leadership role focused on customer experience, operations, or a related field. Strong understanding of customer care best practices and methodologies. Demonstrated ability to drive continuous improvement initiatives and implement lean methodologies. Experience with warehouse operations, inventory management, and logistics programs. Excellent cross-functional collaboration and communication skills. Ability to analyze data, define KPIs, and drive performance improvements. Strategic thinker with a track record of developing and executing strategic roadmaps. Knowledge of industry trends and emerging technologies relevant to customer experience and operations. Exceptional problem-solving and analytical abilities.
