Digital Workplace, Automation Specialist

Sunrise

Digital workplace and AI automation specialist supporting Sunrise Group’s remote sleep-health operations. Managing IT provisioning, access, support, and AI workflows for non-clinical teams.

Posted 8/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, device management, and SaaS administration, with a strong focus on building and deploying AI-powered automations. Capable of managing user access, troubleshooting issues, and improving workflows through effective documentation and cross-functional collaboration.

Highest-signal resume keywords

IT Support ManagementDevice Management (MDM)AI-Powered Automation DevelopmentSaaS AdministrationProcess Mapping

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Device ManagementSaaS AdministrationAI Workflow DevelopmentAutomation PlatformsAccess Management

Soft Skills

Excellent Written CommunicationSelf-StarterCross-Functional CollaborationProcess Mapping Instinct

Tools & Technologies

Google WorkspaceDeel ITClaudeChatGPT EnterpriseZapier

Industry Keywords

Digital OperationsIT GovernanceVendor ManagementOnboarding/OffboardingWorkplace Technology

About the role

Key responsibilities & impact

Manage end-to-end device and account provisioning for new hires, including hardware ordering, MDM enrollment via Deel IT, and core software accounts
Own day-to-day IT support, troubleshooting hardware, non-clinical software, and connectivity issues; triage and resolve tickets and escalate to vendors when needed
Manage user access provisioning and deprovisioning across Google Workspace, Slack, Notion, HRIS, and other company tools
Maintain inventory of hardware, software licenses, and SaaS subscriptions; identify redundant or underused tools
Partner with the CTO’s team on IT governance, security baselines, access reviews, device compliance, and vendor management
Define and improve onboarding/offboarding IT checklists for remote hires
Design, build, and deploy AI-powered agentic workflows, automations, and integrations for non-clinical teams
Identify repetitive workflows suitable for AI-assisted automation across Operations, G&A, and Sales & Marketing
Build and ship automations using Claude, Make.com, Zapier, Lovable, or similar tools
Map manual workflows with process owners and provide maintainable documentation
Partner with the CTO on tooling decisions, governance, and scope boundaries with clinical AI/product work
Track and report automation impact, including hours saved, error/rework reduction, and volume processed, to demonstrate ROI and prioritize future work

Requirements

What you’ll need

Demonstrated technical range across IT support, workplace technology, or digital operations, gained through a role, self-driven project, or both
Working knowledge of IT fundamentals, including device management (MDM), access/identity management, and SaaS administration
Solid expertise and interest in agentic AI workflows and tools, such as Claude, ChatGPT Enterprise, and automation platforms
Demonstrated experience building and shipping AI-powered automations or agentic workflows that solved a real business problem and are relied upon by others
Strong self-starter profile, able to move between hands-on execution and medium-term AI automation roadmap planning
Strong process-mapping instinct and ability to turn messy manual workflows into working automations
Excellent written communication skills and ability to write clear, lightweight documentation for non-technical audiences
Documentation-first mindset
Comfortable being the sole owner of a function
Experience working cross-functionally with People/HR and Technology/Engineering stakeholders
English fluency; French proficiency is a plus
Nice to have: experience scaling digital workplace technology functions through high growth
Nice to have: prior experience as a first or solo hire building a function from scratch
Nice to have: familiarity with Deel IT, Google Workspace administration, or comparable MDM/identity stacks
Nice to have: genuine interest in sleep, health, and well-being

Benefits

Comp & perks

Meaningful work that directly improves peoples’ lives
Annual team offsite
Comprehensive health benefits (medical, dental, vision)
FREE One Medical membership
401(k) with company match
20 days PTO + 10 paid holidays + 80 hours paid sick leave
Monthly phone and internet stipend