SUNPAN

Customer Success Representative

SUNPAN

full-time

Posted on:

Location Type: Hybrid

Location: Scarborough • Canada

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Salary

💰 CA$52,000 - CA$55,000 per year

About the role

  • Maintain and manage customer accounts within assigned territories.
  • Respond promptly and professionally to incoming calls, emails, and customer inquiries.
  • Process and enter orders accurately and efficiently.
  • Monitor the full order lifecycle to ensure customer requirements and delivery timelines are met.
  • Track orders from entry through delivery, proactively identifying and resolving delays by coordinating with warehouse.
  • Follow up on outstanding items, including backordered products and pending order updates.
  • Handle customer payment collection via credit cards, wire transfers, and cheques.
  • Resolve customer concerns and conflicts with patience, empathy, and professionalism.
  • Research and review account information to ensure accuracy and completeness.
  • Collaborate and communicate effectively with cross-functional teams as needed.
  • Perform additional duties and responsibilities as assigned by the Customer Service Manager or management.

Requirements

  • Minimum of 3 years of experience in customer or client service roles.
  • Experience with order management processes is preferred.
  • Proficient in MS Office applications.
  • Strong verbal and written communication skills.
  • Excellent interpersonal skills with the ability to build positive customer relationships.
  • Highly organized with a demonstrated ability to manage multiple tasks simultaneously.
  • Efficient, detail-oriented, and proactive in planning and executing work.
  • Service-driven with exceptional attention to detail.
  • Comfortable working in a fast-paced environment.
  • Experience with SAP is considered an asset.
Benefits
  • Generous Paid Time Off – Vacation, personal days, sick days, and even your birthday off!
  • RRSP Matching – Helping you plan for a secure future.
  • Health Spending Account – Extra flexibility for your health and wellness needs.
  • Comprehensive Extended Health Care – Includes medical, dental, vision, and paramedical coverage.
  • Exclusive Employee Discounts – Save on products you love.
  • On-Site Parking – Convenient access (if applicable).
  • Team Building & Social Events – Because we believe in growing together.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order managementcustomer account managementpayment collectionorder processingorder trackingdata accuracymultitaskingattention to detailproblem resolution
Soft Skills
communication skillsinterpersonal skillscustomer relationship buildingorganizational skillsproactive planningservice-drivenpatienceempathyconflict resolution