Order Management Coordinator, Ecommerce

SUNPAN

Ecommerce Customer Service Representative responsible for processing orders and managing inquiries. Collaborating with sales, warehouse, and accounting teams to ensure timely order fulfillment

Posted 4/12/2026full-timeScarborough • 🇨🇦 CanadaMid-LevelSenior💰 CA$25 per hourWebsite

About the role

Key responsibilities & impact

Maintaining assigned eCommerce accounts and monitor the full order lifecycle to ensure all customer requirements are met.
Accurately enter and process customer orders received via email, EDI, eCommerce platforms (SPS commerce, Duoplane, Truecommerce)
Validate pricing, product availability, lead times, freight terms, and customer details prior to order release
Ensure orders comply with company policies, MAP requirements, and customer-specific shipping carrier instructions (shipping method, palletized)
Monitor order status and ensure timely release to the warehouse through the Warehouse Management System (LISA WMS)
Responsible for payment collection through Credit Cards, wires, and cheques
Respond to customer inquiries related to order status, availability, backorders, and shipment timelines
Communicate delays, changes, or resolve issues proactively to internal teams and customers with patience and courtesy
Maintain clear documentation and notes within order and customer records
Support continuous improvement of order intake processes and workflows
Maintaining a high standard of professional decorum and practice when dealing with customers, suppliers, peers, supervisors and other key stakeholders
Other responsibilities and accountabilities as assigned by the Director of Ecommerce and management.

Requirements

What you’ll need

3 years of customer service or order processing experience (B2B, wholesale, or eCommerce preferred)
Proficient in MS Office Applications
Experience with SAP, eCommerce platforms, or WMS (LISA WMS experience an asset)
Strong written and verbal communication skills
Strong attention to detail and accuracy in a high-volume environment
Ability to prioritize tasks and meet deadlines under pressure
Strong interpersonal skills
Highly organized with a proven ability to multi-task
Energetic, upbeat and a tenacious team player

Benefits

Comp & perks

Generous Paid Time Off – Vacation, personal days, sick days, and even your birthday off!
RRSP Matching – Helping you plan for a secure future.
Health Spending Account – Extra flexibility for your health and wellness needs.
Comprehensive Extended Health Care – Includes medical, dental, vision, and paramedical coverage.
Exclusive Employee Discounts – Save on products you love.
On-Site Parking – Convenient access (if applicable).
A Certified Great Place to Work – Proudly recognized for 4 years in a row!
Team Building & Social Events – Because we believe in growing together.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order processingcustomer serviceattention to detailmulti-taskingpayment collection

Soft Skills

communication skillsinterpersonal skillsorganizational skillsability to prioritizeteam player