SUNPAN

Order Management Coordinator, Ecommerce

SUNPAN

full-time

Posted on:

Location Type: Hybrid

Location: Scarborough • Canada

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Salary

💰 CA$25 per hour

About the role

  • Maintaining assigned eCommerce accounts and monitor the full order lifecycle to ensure all customer requirements are met.
  • Accurately enter and process customer orders received via email, EDI, eCommerce platforms (SPS commerce, Duoplane, Truecommerce)
  • Validate pricing, product availability, lead times, freight terms, and customer details prior to order release
  • Ensure orders comply with company policies, MAP requirements, and customer-specific shipping carrier instructions (shipping method, palletized)
  • Monitor order status and ensure timely release to the warehouse through the Warehouse Management System (LISA WMS)
  • Responsible for payment collection through Credit Cards, wires, and cheques
  • Respond to customer inquiries related to order status, availability, backorders, and shipment timelines
  • Communicate delays, changes, or resolve issues proactively to internal teams and customers with patience and courtesy
  • Maintain clear documentation and notes within order and customer records
  • Support continuous improvement of order intake processes and workflows
  • Maintaining a high standard of professional decorum and practice when dealing with customers, suppliers, peers, supervisors and other key stakeholders
  • Other responsibilities and accountabilities as assigned by the Director of Ecommerce and management.

Requirements

  • 3 years of customer service or order processing experience (B2B, wholesale, or eCommerce preferred)
  • Proficient in MS Office Applications
  • Experience with SAP, eCommerce platforms, or WMS (LISA WMS experience an asset)
  • Strong written and verbal communication skills
  • Strong attention to detail and accuracy in a high-volume environment
  • Ability to prioritize tasks and meet deadlines under pressure
  • Strong interpersonal skills
  • Highly organized with a proven ability to multi-task
  • Energetic, upbeat and a tenacious team player
Benefits
  • Generous Paid Time Off – Vacation, personal days, sick days, and even your birthday off!
  • RRSP Matching – Helping you plan for a secure future.
  • Health Spending Account – Extra flexibility for your health and wellness needs.
  • Comprehensive Extended Health Care – Includes medical, dental, vision, and paramedical coverage.
  • Exclusive Employee Discounts – Save on products you love.
  • On-Site Parking – Convenient access (if applicable).
  • A Certified Great Place to Work – Proudly recognized for 4 years in a row!
  • Team Building & Social Events – Because we believe in growing together.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order processingcustomer serviceattention to detailmulti-taskingpayment collection
Soft Skills
communication skillsinterpersonal skillsorganizational skillsability to prioritizeteam player