Trust & Safety Operations Analyst

Suno

Trust & Safety Operations Analyst at Suno ensuring the protection of creators and rightsholders. Collaborating with content moderation and legal teams for operational excellence.

Posted 6/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Be the day-to-day point of contact for our BPO partner
Help streamline the playbooks
Define operational SLAs and surface problems early
Translate Legal and Product requirements into operations
Run quality calibration and ongoing quality control
Support manual data review programs
Help coordinate incident response
Build the metrics

Requirements

What you’ll need

5+ years in operations, BPO management, or customer-facing functions
Experience at a UGC or consumer platform, ideally in music or music adjacent
Genuine interest in Trust & Safety, content moderation, or platform integrity
Operator mindset: comfortable with ambiguity
Strong written communication
Comfort working with external partners and holding them accountable to commitments
Familiarity with copyright, IP, or music-industry workflows
Comfort with dashboards and basic data work

Benefits

Comp & perks

medical
dental
vision
401k

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementBPO managementdata reviewquality controlmetrics buildingincident response coordinationplaybook streamliningSLA definition

Soft Skills

strong written communicationoperator mindsetaccountabilityinterpersonal skillsproblem-solvingadaptability