Suno

Customer Relationship Analyst, Junior

Suno

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Job Level

Junior

About the role

  • Make proactive contact with generated leads, conducting strategic conversations to convert them into new customers.
  • Maintain recurring contact with current and former customers, handling renewals, upgrades, cross-sell and upsell negotiations.
  • Conduct consistent follow-ups with leads and interested customers, ensuring progress through the sales funnel until closing.
  • Serve as the point of contact for customer questions, requests and occasional needs, ensuring agility and accuracy in interactions.
  • Record all interactions in detail in the CRM system, tracking the progress of negotiations, requests and performance indicators.
  • Interact with customers by phone, WhatsApp, e-mail and online chat, adapting the approach according to the customer’s profile and needs.
  • Meet sales, renewal and relationship targets, ensuring customer satisfaction metrics and efficient service.
  • Present results periodically in follow-up meetings (Gerot) and prepare action plans for continuous improvement.

Requirements

  • Bachelor’s degree completed or in progress in Business Administration, Communication, Marketing, Public Relations, Economics or related fields.
  • Experience in sales and customer service.
  • Strong written and verbal communication skills (and enjoys interacting with people!).
  • Consultative profile focused on long-term relationship building.
  • Organized to manage a pipeline and disciplined with follow-ups.
  • Proactive, resilient and results-oriented.
  • Familiarity with CRM systems and digital tools.
  • Nice to have: basic knowledge of the financial market.
  • Availability to work in a hybrid model, Monday to Saturday, based in Vila Olímpia, São Paulo.
Benefits
  • Life insurance – because taking care of you also means thinking about the future.
  • Meal allowance – to ensure a pleasant mid-day break.
  • Transport allowance.
  • Partnerships with Gympass, TotalPass and Zenklub – supporting physical and mental well-being.
  • Hybrid work model – flexibility that respects your time and routine.
  • Institutional partnerships – learning opportunities that support your development.
  • Birthday day off.
  • Free Suno Black subscription – for you and your first-degree family members to stay informed about investments.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
salescustomer serviceCRM systemspipeline managementnegotiationcross-sellupsellcustomer satisfaction metricsaction planningfinancial market knowledge
Soft Skills
written communicationverbal communicationrelationship buildingorganizationdisciplineproactivityresilienceresults-orientedadaptabilitycustomer interaction
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in CommunicationBachelor’s degree in MarketingBachelor’s degree in Public RelationsBachelor’s degree in Economics