Customer Relationship Analyst, Junior

Suno

. Make proactive contact with generated leads, conducting strategic conversations to convert them into new customers.

Posted 3/31/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Make proactive contact with generated leads, conducting strategic conversations to convert them into new customers.
Maintain recurring contact with current and former customers, handling renewals, upgrades, cross-sell and upsell negotiations.
Conduct consistent follow-ups with leads and interested customers, ensuring progress through the sales funnel until closing.
Serve as the point of contact for customer questions, requests and occasional needs, ensuring agility and accuracy in interactions.
Record all interactions in detail in the CRM system, tracking the progress of negotiations, requests and performance indicators.
Interact with customers by phone, WhatsApp, e-mail and online chat, adapting the approach according to the customer’s profile and needs.
Meet sales, renewal and relationship targets, ensuring customer satisfaction metrics and efficient service.
Present results periodically in follow-up meetings (Gerot) and prepare action plans for continuous improvement.

Requirements

What you’ll need

Bachelor’s degree completed or in progress in Business Administration, Communication, Marketing, Public Relations, Economics or related fields.
Experience in sales and customer service.
Strong written and verbal communication skills (and enjoys interacting with people!).
Consultative profile focused on long-term relationship building.
Organized to manage a pipeline and disciplined with follow-ups.
Proactive, resilient and results-oriented.
Familiarity with CRM systems and digital tools.
Nice to have: basic knowledge of the financial market.
Availability to work in a hybrid model, Monday to Saturday, based in Vila Olímpia, São Paulo.

Benefits

Comp & perks

Life insurance – because taking care of you also means thinking about the future.
Meal allowance – to ensure a pleasant mid-day break.
Transport allowance.
Partnerships with Gympass, TotalPass and Zenklub – supporting physical and mental well-being.
Hybrid work model – flexibility that respects your time and routine.
Institutional partnerships – learning opportunities that support your development.
Birthday day off.
Free Suno Black subscription – for you and your first-degree family members to stay informed about investments.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

salescustomer serviceCRM systemspipeline managementnegotiationcross-sellupsellcustomer satisfaction metricsaction planningfinancial market knowledge

Soft Skills

written communicationverbal communicationrelationship buildingorganizationdisciplineproactivityresilienceresults-orientedadaptabilitycustomer interaction

Certifications

Bachelor’s degree in Business AdministrationBachelor’s degree in CommunicationBachelor’s degree in MarketingBachelor’s degree in Public RelationsBachelor’s degree in Economics