Sunhat

Customer Success Manager

Sunhat

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • You guide new customers through the onboarding process and ensure Sunhat is successfully implemented within their organization.
  • As the central point of contact, you support our customers in using the platform, work through challenges with them, and ensure they get the most out of the software.
  • You monitor how the platform is used, identify opportunities for improvement, and proactively help our customers continuously increase their success with Sunhat.
  • You build strong relationships with teams on the customer side and ensure an all-round positive customer experience.
  • You collect customer feedback, identify recurring obstacles, and work closely with our product team to continuously improve the platform.
  • You contribute to Help Center articles, guides and best practices so our customers can work even more efficiently with Sunhat.

Requirements

  • You have previous experience in Customer Success, Account Management, Customer Support, or a similar role with direct customer contact – ideally in a SaaS environment.
  • You enjoy working closely with customers, truly understanding their needs, and supporting their successes.
  • You are comfortable in the digital world and enjoy explaining new software to others.
  • Excel and Google Sheets are a natural part of your toolkit.
  • You can explain complex topics simply, remain patient with tricky problems, and communicate confidently with different stakeholders.
  • You proactively recognize challenges and find pragmatic ways to help our customers achieve their goals faster.
  • You communicate confidently and fluently in German and English.
Benefits
  • Competitive salary package and options for company equity.
  • You can work fully remotely within Germany or use our offices in Cologne, Hamburg, and Berlin.
  • We support your work-life balance through high time and location flexibility.
  • From MacBook to software – you get everything you need to hit the ground running.
  • You benefit from a learning & development budget for courses, conferences, and more.
  • €50 monthly tax-free fringe benefit for shopping vouchers or your Urban Sports Club membership.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer successaccount managementcustomer supportproblem-solvingcommunicationrelationship buildingfeedback collectionpatienceproactiveunderstanding customer needs