Sungrow Power Supply Co., Ltd.

Field Service Technician

Sungrow Power Supply Co., Ltd.

full-time

Posted on:

Location Type: Hybrid

Location: Hamburg • Germany

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Interface between our customers and Sungrow
  • Take ownership of dispatched customer issues.
  • Provide service and customer support during field visits or dispatches.
  • Run diagnosis on errors or technical problems.
  • Deliver support and contribute service solutions for our customers.
  • Perform all on site installation, repair, maintenance and test tasks as well upgrades or rework activities.
  • Support the Project Management during commissioning and site acceptance services.
  • Follow operational procedures, processes and practices as defined, documented and consistently applied.
  • Ensure up-to-date documentation, work instructions and processes for existing and coming service contracts and agreements.

Requirements

  • Training as an electrical technician, master electrician (Elektrotechnikermeister HWK) or electrician with relevant professional experience.
  • Experience with medium-voltage switchgear, string inverters, central inverters
  • Experience with configuring network interfaces and communication protocols
  • Deutsch auf min. C1 Niveau; englisch very well
  • Willing to work on call duty.
  • Experience with Battery Storage solutions is beneficial
  • Experience dealing with customers in critical situations.
  • Willingness to travel to the Northern sites in Germany.
  • Driving license is extremely important to the job
Benefits
  • Health and Safety instructions and regulations
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
electrical technicianmaster electricianmedium-voltage switchgearstring inverterscentral invertersnetwork interfacescommunication protocolsBattery Storage solutionsinstallationmaintenance
Soft Skills
customer supportproblem diagnosisservice solutionsproject management supportdocumentationcommunicationcritical situation managementwillingness to travelon call dutyownership
Certifications
Elektrotechnikermeister HWKdriving license