Field Service Technician

Sungrow Power Supply Co., Ltd.

Field Service Technician role providing customer support and installation of solar inverter solutions in Northern Germany. Involved in diagnostics, repairs, and coordination of projects.

Posted 4/20/2026full-timeHamburg • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Interface between our customers and Sungrow
Take ownership of dispatched customer issues.
Provide service and customer support during field visits or dispatches.
Run diagnosis on errors or technical problems.
Deliver support and contribute service solutions for our customers.
Perform all on site installation, repair, maintenance and test tasks as well upgrades or rework activities.
Support the Project Management during commissioning and site acceptance services.
Follow operational procedures, processes and practices as defined, documented and consistently applied.
Ensure up-to-date documentation, work instructions and processes for existing and coming service contracts and agreements.

Requirements

What you’ll need

Training as an electrical technician, master electrician (Elektrotechnikermeister HWK) or electrician with relevant professional experience.
Experience with medium-voltage switchgear, string inverters, central inverters
Experience with configuring network interfaces and communication protocols
Deutsch auf min. C1 Niveau; englisch very well
Willing to work on call duty.
Experience with Battery Storage solutions is beneficial
Experience dealing with customers in critical situations.
Willingness to travel to the Northern sites in Germany.
Driving license is extremely important to the job

Benefits

Comp & perks

Health and Safety instructions and regulations
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

electrical technicianmaster electricianmedium-voltage switchgearstring inverterscentral invertersnetwork interfacescommunication protocolsBattery Storage solutionsinstallationmaintenance

Soft Skills

customer supportproblem diagnosisservice solutionsproject management supportdocumentationcommunicationcritical situation managementwillingness to travelon call dutyownership

Certifications

Elektrotechnikermeister HWKdriving license