Sunday Health

Clinical Operations

• Oversee and directly manage the Care Navigator team to ensure excellent patient and caregiver experience
• Provide coaching, performance feedback, and career development support to team members
• Develop training materials, playbooks, and onboarding resources for clinical operations staff
• Oversee day-to-day operations including scheduling, registration, patient communications, and insurance/billing coordination
• Monitor and optimize workflows for efficiency, accuracy, compliance, and alignment with clinical care pathways
• Serve as backup resource for daily operational needs and escalation channel for patient issues
• Lead clinician onboarding and integration into Sunday Health’s care model and tools
• Act as primary point of contact between clinical operations and the clinician network for operational support and training
• Track and collaborate on KPIs for operational and clinician network performance
• Identify bottlenecks in care navigation and lead cross-functional solutions
• Contribute to workflow optimization (EMR utilization, scheduling systems, communication tools) and ensure HIPAA compliance
• Partner with product and technology teams to inform feature development and support scaling, pilot launches, and new service offerings
• Lead or support special projects as assigned by Senior Director of Clinical Operations

Clinical Operations Manager