Sunday

Backend Engineer

• Designing, building, and deploying production software to meet immediate and future business needs.
• Provide technical leadership, defining patterns and operational guidelines for their domain(s).
• Managing large, technical projects which could include integrating with different payment providers, working with the science team to create new data-driven products/services, or designing and implementing a scalable architecture.
• Actively participates in the development of others by leveraging expertise in and outside own team.
• Clearly communicates technical issues to team and stakeholders, and ties work clearly to company objectives.
• Collaborating with various internal and external stakeholders to design and implement both internal and customer-facing features and tools.
• Writing unit/integration tests, contributing to engineering wiki, and documenting software architecture and functionality.
• Drive the end-to-end delivery of products that fuel strategic business decisions while optimizing technical performance, reliability, and scalability.
• Embodying our Sunday values: Curiosity, Passion, Courage, Humility, Drive, and Empathy.

Staff Engineer, Backend

Graphics Designer

• Responsible for requirements gathering and translating into graphic design
• Work with printing houses, production companies in order to produce the work and proof artwork to meet the expected quality
• Responsible for various designs for company material such as social media banners, website, print ads, brochure, etc.
• Knowledge in corporate identity design to be able to comply with the existing guideline or add-on if needed
• Modify, revise or retouch artworks as required
• Responsible for basic video editing and motion graphics and animation
• Follow up and ensure final graphics and layouts are appealing for the brand
• Stay up to date on the graphic design knowledge based on new opportunities and industry changes
• Report and deliver each project to the supervisor and improve existing solutions by collaborating with the team

Graphic Designer

Customer Success Manager

• Develop and execute comprehensive email, SMS, and product marketing and CRM strategies aligned with business objectives and revenue targets
• Create customer lifecycle marketing programs that maximize customer lifetime value (CLV) and reduce churn
• Build and maintain customer segmentation strategies based on behavior, purchase history, and engagement patterns
• Collaborate with cross-functional teams (product, merchandising, customer service, retail) to advance the customer journey and drive improved customer loyalty
• Analyze customer segmentation data to identify opportunities for personalization and campaign optimization
• Design, build, and deploy CRM campaigns across the customer lifecycle (welcome series, post-purchase, win-back, VIP programs)
• Manage daily email operations, including campaign scheduling, testing, and performance monitoring
• Create and optimize automated email flows and triggered campaigns
• Develop compelling email content in collaboration with creative teams
• Implement A/B testing strategies to continuously improve campaign performance
• Drive adoption and engagement with strategically important Sunday experiences, including the Sunday app and other AI-enabled tools
• Manage and optimize marketing automation tools (Klaviyo, Iterable, Segment, etc.)
• Integrate CRM systems with other marketing technology stack components
• Monitor and analyze key performance metrics (open rates, click rates, conversion rates, revenue per email)
• Create regular reporting on campaign performance and ROI
• Ensure email deliverability best practices and compliance with regulations (CAN-SPAM, GDPR)
• Lead and mentor junior marketing team members
• Collaborate with external agencies and contractors as needed
• Stay current with industry trends and best practices in email marketing and CRM

Head of CRM

Human Resources

• Provide HR & general administrative support to HR Team
• Manage day-to-day HR operations and HR administrative
• Support the roll-out of HR projects or initiatives
• Plan, coordinate, and support the employee engagement activities for the Company
• Any ad hoc as assigned by the supervisor

HR Executive

Product Manager

• New Product Creative and Initiatives
• Perform product development, pricing, profit testing, and filing documents to OIC.
• Ensure product meets company profitability and marketability when benchmarking with other insurers.
• Communicate and coordinate with internal parties to ensure that the new product will be launched on time.
• Monitor product performance in terms of growth, profitability, and sales volume achievement.
• Process improvement e.g. finding a new method to improve the department’s workflow, improving the efficiency of the pricing model, etc.
• Ad Hoc projects.

Product Development Manager

Call Center Representative

• Develop and execute strategies to drive sales performance through the Outbound Call Center.
• Monitor market trends, analyze competitors, identify gaps, and strengthen team positioning to improve results.
• Monitor key metrics such as call volume, conversion funnel performance, lead utilization, and retention rates to identify opportunities for improvement.
• Drive monthly sales targets and ensure closing performance meets or exceeds business goals.
• Design, refine, and optimize outbound call scripts to continuously improve conversion rates (CVR).
• Conduct QA on calls and chats, provide feedback, and implement improvements to increase CVR%.
• Prepare monthly sales reports, calculate commissions, and design reward & discipline programs for the team.
• Lead, coach, and motivate the team to deliver results and maintain high performance standards.
• Collaborate with cross-functional teams (Sales Quality, Marketing, Training) to enhance operational efficiency.
• Provide ongoing coaching and training to uplift the team’s sales and customer interaction skills.

Outbound Call Center Lead

Financial Planning and Analysis

• Consider economic and business trends to forecast future financial results.
• Oversee income, expenses, taxes, capital expenditures, investments, and financial statements.
• Evaluate use of excess working capital, ROI and alternative cash uses.
• Gauge company financial health using key financial ratios (CAR, Combined Ratio, asset to insurance reserve ratio, Liquidity ratio).
• Determine which products/product lines generate largest portion of net profit.
• Examine and evaluate cost-efficiency of each department relative to resource consumption.
• Work with departments to prepare and consolidate budgets into overall corporate budget.
• Create, update, and maintain financial models and detailed forecasts of future operations.
• Partner with management teams on new promotions or new business to drive commercial outcomes.
• Prepare internal reports for senior management and support decision-making.
• Understand and communicate financial and operational impact of changes; suggest analytics-backed recommendations.
• Participate in implementation of approved changes.
• Create informative, actionable, repeatable reporting highlighting business trends and opportunities.
• Conduct ad hoc analyses and scenario testing to investigate operational issues and support senior management decisions.