Festival Technical Support Assistant, Account Creation

Sundance Institute

Technical Support Assistant at Sundance Institute, supporting user account creation leading up to the Sundance Film Festival. This remote role works on tools like Google Workspace and Help Desk systems.

Posted 8/1/2026part-timeRemote • California, Colorado, New York, Utah • 🇺🇸 United StatesMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in user account administration and support within Google Workspace, including user creation and access management. Strong organizational and problem-solving skills are essential for managing multiple tasks and ensuring effective communication with new employees.

Highest-signal resume keywords

Google G Suite Apps AdministrationUser Account CreationHelp Desk Ticketing SystemOrganizational SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

User Profile AdministrationGroup Policy KnowledgeGoogle WorkspaceSlack ManagementZoom ManagementSoftware Inventory Tracking

Soft Skills

Excellent Organizational SkillsMultitasking AbilityConflict Management SkillsAutonomous Work CapabilityTeam Collaboration

Tools & Technologies

Help Desk SoftwareGoogle Drive

Industry Keywords

Legal Authorization to Work in the United States

About the role

Key responsibilities & impact

Supporting the Tech Services team in user account creation for Sundance Institute employees.
Creating new users in Google Workspace.
Administering access to files within Google Drive.
Creating and maintaining reactivation of end-user accounts like Slack, Google G Suite Apps, and Zoom.
Working within the Help Desk ticketing system for transitioning account creation tickets.
Tracking and organizing software inventory as users are created.
Sending out technology-based communications to new employees before their start dates.

Requirements

What you’ll need

Knowledge of Group Policy, and user profile administration.
A strong knowledge of Google G Suite Apps for business, including Gmail, Groups, and Drives.
Excellent organizational skills with an ability to multitask.
Strong problem-solving and conflict management skills.
Ability to work autonomously and in a team environment.
Experience with Help Desk issue tracking software preferred.
Legal authorization to work in the United States.

Benefits

Comp & perks

Paid sick leave and Institute holidays
Employee assistance program
Employee Wellness Initiatives
Sundance Film Festival passes and benefits (varies each year)