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Sunbytes

Tech Lead

Sunbytes

Tech Lead overseeing the Service Desk Team across APAC for Sunbytes. Ensuring timely resolution of incidents and maintaining service quality for US partners.

Posted 7/21/2026full-timeRemote • 🇲🇾 MalaysiaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support, particularly in Active Directory user management, Windows 10/11 troubleshooting, and VPN support for end-users. Strong communication skills in English and Mandarin enhance client interactions and team coordination.

Highest-signal resume keywords
Active Directory User ManagementWindows 10/11 TroubleshootingVPN Support for End UsersFluent in English and MandarinLeadership Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportUser Account CreationPassword ResetsSoftware InstallationDriver UpdatesIssue DiagnosisMacOS Knowledge
Soft Skills
Good Communication SkillsDetail-OrientedOrganizational SkillsFollow-Through Skills
Tools & Technologies
Active DirectoryVPNWindows 10Windows 11
Industry Keywords
Technical SupportService DeskIncident ResolutionClient Communication

Tech Stack

Tools & technologies
MacOS

About the role

Key responsibilities & impact
  • Serve as an escalation point and resolve complex technical issues.
  • Handle customer inquiries via phone, email, chat, or portal.
  • Coordinate with teams to resolve incidents quickly.
  • Handle daily tasks in Active Directory such as creating new user accounts, resetting passwords, and disabling accounts for leavers.
  • Support end-users with Windows 10/11 issues, including software installation, running Windows updates, and updating drivers.
  • Assist remote users with VPN connection issues to ensure they can access company data.
  • Document, maintain and update the knowledge base.
  • Communicate with clients when needed.

Requirements

What you’ll need
  • Around 2-4 years of experience in a technical support or service desk role.
  • Experience in leadership roles is a plus.
  • Fluent in English, and Mandarin, both written and spoken.
  • Active Directory: User management, password resets, account unlocks, user creation, and terminations.
  • VPN Support for End Users: General troubleshooting for remote and domain-joined devices.
  • Windows 10/11 Troubleshooting: Driver updates, OS updates, software installation, and basic issue diagnosis.
  • MacOS knowledge is a plus.
  • Good communication skills and the ability to lead small teams.
  • Detail-oriented with strong organizational and follow-through skills.

Benefits

Comp & perks
  • Leave : 30 days per year, including all holidays (based on a 12-month contract).
  • Allowances : Competitive Shift Allowances (Night/Weekend).
  • Learning & Development: Access to training programs and sponsorship for IT certifications.
  • Compensation Growth: Annual salary review and performance-based bonus.