Senior Director, Collections Strategy
Sunbit
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Establish the strategic framework that governs performance across the pre charge-off collections lifecycle
- Design and refine pre charge off operating model including scoring, segmentation, strategy design and execution that includes all channels (agent, digital, outbound/inbound, IVA, AI, etc).
- Partner with cross functional stakeholders to evaluate pre charge off challenges and eliminate points of friction in the collections processes for both internal teams and our customers
- Build and evolve pre charge off processes including payment capability, settlements, reage, hardship programs, dialer/inbound/outbound capability and execution strategy, etc
- Own third party vendor relationships for pre charge off processes
- Establish clear performance and compliance standards
- Lead structured business reviews with vendors
- Drive corrective action plans and performance improvement initiatives
- Partner closely with Compliance, Risk and Legal to ensure vendor oversight aligns with regulatory expectations and third party risk standards, including audit readiness.
- Collaborate with Product and Technology teams on system capabilities and requirements to support pre charge off processes
- Collaborate with Operations leaders to unlock performance opportunities and drive collector effectiveness through targeted skills development, coaching frameworks, optimized tools and scalable process improvements.
Requirements
- 10+ years of experience in consumer lending leading collections and recovery including vendor management
- Strong understanding of pre charge off collection environments including analytic and strategic capability
- Proven experience designing and/or executing collections strategies in multiple channels and stages in the collections lifecycle.
- Strategic thinker who can balance performance optimization with compliance discipline.
- Strong understanding of regulatory requirements associated with governing collections and servicing consumer debt.
- Customer first mindset with a passion for delivering solutions that help them get back on track and stay there.
Benefits
- Competitive pay and stock options
- Unlimited PTO
- Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
- Newly added HSA and Pet Insurance
- 401(k) with company match
- Cell Phone Stipend
- Team-based strategic planning and ownership of deliverables
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collections strategy designperformance optimizationvendor managementpayment capabilitysettlementshardship programsdialer capabilityanalyticscompliance standardsrisk management
Soft Skills
strategic thinkingcustomer focuscollaborationcoachingproblem-solvingleadershipcommunicationperformance improvementcross-functional partnershipprocess improvement