Sunbird Software

DCIM Project Engineer

Sunbird Software

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

Tech Stack

SQLTCP/IPVMware

About the role

  • DCIM Project Engineer will be engaged in identifying, analyzing and resolving complex solutions relating to data center infrastructure management (DCIM)
  • DCIM Project Engineer will successfully manage software implementations, system integration, and database population with supervision by manager, PE II, or Engagement Manager
  • Onsite technical support and training is often vital to success, yet an effective ability to support via remote tools is mandatory
  • Ability to identify DCIM problem statement(s), solution proposal, and scope of work with a defined project plan
  • Setup and configure Sunbird’s DCIM suite including dcTrack and Power IQ
  • Articulate to an internal and client project team the necessary steps required to complete a statement of work
  • Accurately research technical specifications and images for IT and data center equipment located throughout any given data center environment(s)
  • Analyze, scrub and migrate data from current source to DCIM database
  • Develop and enhance documentation to enrich a customer’s experience
  • Assist with software testing when new features and fixes are completed by engineering team
  • Facilitate timely resolution of customers’ issues by logging and maintaining resolution status in Sunbird Support Portal
  • Participate in the technical review process for product enhancements
  • Host online training session for clients and partners to maintain up-to-date knowledge of Sunbird’s software suite enhancements
  • Weekly status updates to clients on key deliverables, milestones, and billing against statement of work
  • Organize client teams and program manage Sunbird and client owned deliverables

Requirements

  • Associates/Bachelors degree in a technical discipline or equivalent experience
  • One to three years experience providing customer support for complex technical solutions in a data center environment
  • Demonstrated experience in managing complex customer issues
  • Excellent customer-facing project management, analysis, troubleshooting, and technical skills
  • Demonstrated basic technical knowledge of: Data center IT components and interconnections (servers, Blades/Blade Chassis, network switches, RACK PDUs, etc.)
  • Data center networks and protocols (TCP/IP, VLANs, SNMP, Modbus)
  • Structured cabling components and concepts (patch panels, fiber, copper)
  • Data center facilities components (UPS, PDUs, single and 3 Phase Power)
  • VMware vSphere ESX/ESXi VM configuration/control
  • General database and SQL knowledge (PostgresSQL)
  • Windows 10 / Windows 11 (including UAC)
  • MS Excel xls/csv file creation
  • Editing and working with AutoCAD and Visio drawings
  • Data center surveys and audits
  • Ability to work flexible hours with travel up to 50% required, some globally
  • Accountability and the ability to adapt/multi-task/manage changing priorities
  • Self-motivated, ability to learn and apply new skills quickly
  • Good oral/written communication and interpersonal skills required.
Benefits
  • We stock the office with soda, snacks, coffee and tea for you to refuel throughout the day
  • We have amazing PTO Policy that allows you to take care of yourself and your family
  • We offer medical, dental, vision and life insurance to eligible employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data center infrastructure managementsoftware implementationsystem integrationdatabase populationdata migrationtechnical specifications analysisVMware vSphere ESX/ESXiSQLAutoCADVisio
Soft Skills
project managementcustomer supporttroubleshootingcommunicationinterpersonal skillsadaptabilityself-motivationmulti-taskinganalysisproblem-solving