User Support Specialist – TS/SCI

SUNAYU

User Support Specialist enhancing intelligence analysis and operations for the Intelligence Community using POSTMAN software. Collaborating with teams to understand requirements and develop effective training materials.

Posted 5/15/2026full-timeBethesda • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $73,450 - $132,775 per yearWebsite

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Provide POSTMAN software familiarization and discovery tradecraft to enable Intelligence Community (IC) users to search for and retrieve relevant data to support intelligence analysis and operations.
Proactively collaborate with team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches.
Become a POSTMAN power user to support the discovery of critical intelligence insights.
Provide subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement.
Build professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products.
Create POSTMAN training and familiarization material to support Users.
Document and communicate user requirements to POSTMAN development teams.
Collect and analyze metrics to refine user engagements and improve data discovery.

Requirements

What you’ll need

An active TS/SCI clearance with ability to obtain a TS/SCI with Polygraph.
A Bachelor’s Degree and minimum 4 years of related experience working with, or as, an all-source intelligence analyst.
Additional, directly related experience as a military intelligence analyst may be considered in lieu of Bachelor’s Degree.
Experience working with Intelligence Community and Law Enforcement Agencies.
Experience with creating user guides and training end users for software platforms.
The ability to perform well in a dynamic, fast-paced environment.
To enjoy and excel at solving complex problems to support real-world National Security missions.
To enjoy working directly with teammates and customers to understand requirements to develop and implement solutions.
To be self-motivated, creative, and organized.
The ability to clarify and accomplish tasks on time, under limited supervision.
The ability to exercise good professional judgement that results in building relationships and negating or resolving problems.
Excellent written and verbal communication skills.

Benefits

Comp & perks

3 Medical Plan Options
Dental and Vision
FSA, DCFSA, HSA
Life/AD&D Insurance
Short-Term & Long-Term Disability
Employee Assistance Program (EAP)
Training and Educational Assistance
Paid Time Off (PTO)
11 Federal holidays
401k plan with up to a 6% match (100% immediate vesting)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

POSTMANintelligence analysisdata discoveryuser guide creationtraining developmentmetrics analysisoutcome-based approachesproblem-solving

Soft Skills

collaborationrelationship buildingself-motivationcreativityorganizationcommunicationprofessional judgementadaptability

Certifications

TS/SCI clearanceTS/SCI with Polygraph